Frequently Asked Questions

Hotel & Benefit Questions

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Who are the Official Hotels of SeaWorld?

  • Doubletree by Hilton Orlando at SeaWorld
  • Fairfield Inn & Suites Orlando at SeaWorld
  • Hampton Inn & Suites Orlando at SeaWorld
  • Hilton Garden Inn Orlando at SeaWorld
  • Hilton Grand Vacations at SeaWorld
  • Holiday Inn Express & Suites Orlando at SeaWorld
  • Renaissance Orlando at SeaWorld
  • Residence Inn Orlando at SeaWorld
  • Springhill Suites Orlando at SeaWorld
  • Staybridge Suites Orlando at SeaWorld
  • TownePlace Suites Orlando at SeaWorld

What are the benefits of staying at an Official Hotel of SeaWorld?

Guests who stay in an Official Hotel of SeaWorld receive exclusive benefits that add significant value to an Orlando vacation experience. Benefits include:

  • Free transportation to SeaWorld, Aquatica®, Pointe Orlando, and Universal Orlando.  Transportation to Discovery Cove® from SeaWorld is also available.
  • Free Quick Queue at SeaWorld (our front of the line program).
  • Exclusive access to the SeaWorld Rescue Tour.
  • Priority Entry to SeaWorld and Aquatica on select dates.
  • Hotel Guests receive 10% off on Dining at SeaWorld, Aquatica and Discovery Cove.
  • Hotel Guests receive 10% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove.

*NOTE: Benefits and attractions are subject to change without notice. Benefits are not valid with any other offers, promotions or discounts. Other Restrictions apply. See guest service desk for details.
*NOTE: Benefits and attractions are subject to change without notice. Benefits are not valid with any other offers, promotions or discounts. Other Restrictions apply. See guest service desk for details.

How do I reserve my transportation?

Free scheduled transportation to SeaWorld, Aquatica, Discovery Cove, Pointe Orlando, and Universal Orlando is provided at the Official Hotels of SeaWorld. Advance reservations are required for all transportation and can be made at the Expedia Local Expert Guest Service Desk at any of the Official Hotels of SeaWorld. They will provide you with a ticket for each passenger, which will be required to board the bus. The number of seats is limited and subject to availability.

How often does the SeaWorld and Aquatica shuttle pick up at my hotel?

Shuttles pick up at least once every hour and run continuously up to one hour before SeaWorld opens and returning up to one hour after SeaWorld closes. Visit the Expedia Local Expert Guest Service desk at any of our Official Hotels for transportation schedule and voucher. *Shuttle schedule is subject to change.

How do I get to Discovery Cove?

You can take our shuttle to SeaWorld (following the same procedure as stated above), then transfer to Discovery Cove. Taxi cabs are also available from any of the area hotels for a nominal fee.

*New in 2018 - If you book a Discovery Cove Hotel Package, you will receive complimentary direct transportation to and from Discovery Cove. Please visit the Expedia Local Expert Guest Service desk to schedule your pick up time at least one hour ahead of desired departure time.

When does the Universal Shuttle run?

The Universal Shuttle picks up once daily at each of the Official Hotels of SeaWorld. Reservations are required. Tickets are round‐trip, and include designated pick up times at each location. Visit the Expedia Local Expert Guest Service desk at Official Hotels for details and schedules.

When does the Pointe Orlando Shuttle run?

The Pointe Orlando Shuttle picks up once daily at each of the Official Hotels of SeaWorld. Reservations are required. Tickets are round-trip, and include designated pick up times at each location. Visit the Expedia Local Expert Guest Service desk at Official hotels for details and schedules.

How do I make reservations for Quick Queue?

Guests can only reserve their complimentary Quick Queue onsite, at one of our Official Hotels, from the Expedia Local Expert Guest Service desk. Admission is required and the usual ride restrictions apply. Quick Queue is available in limited quantities each day and is given out on a first‐come, first‐serve basis. Guests can pick up Quick Queue for day‐of or next‐day visits only.

What are the height requirements for the attractions included in Quick Queue?

  • Manta®: minimum 54"
  • Mako®: minimum 54"
  • Journey to Atlantis®: minimum 42" ( between 42" – 48" must have a supervising companion)
  • Wild Arctic®: minimum 42"
  • Antarctica: Empire of the Penguin®: Wild 42". Mild less than 42". All guests must show full postural control to ride.

What is the SeaWorld Rescue Tour?

The SeaWorld Rescue Tour is a behind-the-scenes look (~20 minute tour) at SeaWorld's rescue and rehabilitation facilities. Visitors will see areas established to care for sea turtles, manatees and other animals in need of help and learn about SeaWorld’s efforts in fulfilling this mission. This tour is only available to guests of our Official Hotels, and is subject to availability.

How do I reserve my SeaWorld Rescue Tour

Guests can book their tour only at the Expedia Local Expert Guest Service Desks at our Official Hotels. Guests can make a reservation for a SeaWorld Rescue Tour for day-of or next-day visits only.

When is the SeaWorld Rescue Tour available?

The tour is available every day, however, space is limited. Please see the Expedia Local Expert Guest Service Desk for times and availability.

What dates will Priority Entry be available?

Priority Entry to SeaWorld and Aquatica is available on select dates. 2018 dates include the following:

      • March 24th through April 7th
      • May 26th through May 28th
      • June 15th through August 11th
      • September 1st through September 3rd
      • November 23rd through November 25th
      • December 26th through December 31st
Specific dates of Priority Entry are subject to change. Please check with the guest service desk in your Official or Partner Hotel for most current info.

How do I get Priority Entry at SeaWorld and Aquatica?

Guests must show benefits card to gain priority entry. Stay to the far right when entering SeaWorld and Aquatica to gain priority entry on designated days. Visit the guest service desk in your hotel lobby to obtain a benefits card.

Where does the 10% discount on food and merchandise apply?

  • Guests receive 10% off dining at SeaWorld and Aquatica (Discount not available on advanced purchases).
  • Guests receive 10% off the Upgraded Drink Package at Discovery Cove.
  • Guests receive 10% off merchandise purchases of $50 or more at SeaWorld, Aquatica and Discovery Cove.

How do I receive my discount on food and merchandise?

Visit the guest service desk in your hotel lobby to obtain a benefits card. Show your benefits at participating restaurants and merchandise locations to receive discounts.

Who are the other Hotel Partners?

  • Blue Heron Beach Resort
  • Courtyard by Marriott Orlando International Drive
  • Hilton Orlando
  • La Quinta Inn & Suites

What benefits are available when staying at a SeaWorld Partner Hotel?

  • Hotel Guests receive 10% off on Dining at SeaWorld, Aquatica and Discovery Cove.
  • Hotel Guests receive 10% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove.
  • Priority Entry to SeaWorld and Aquatica on select dates.

Package Details and Benefits

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What do I need to know about my Eat Free Hotel Package?

  • This package offer includes an All Day Dining Deal at SeaWorld and Aquatica for one day each. This program allows guests to dine as often as once every hour throughout the day at select dining locations throughout the park. Guests are permitted one entree, one beverage and one desert each time through the line.
  • Upon completion of purchase you will receive an email confirmation.  This confirmation includes a link to all admission tickets and a barcode redeemable at the quick service kiosks at the front of the park.  When you scan your barcode, tickets will be dispensed for your All Day Dining Deal. Take your All Day Dining Deal tickets to any participating restaurant for redemption.
  • One FREE photo with acrylic frame is included with the package. When you complete your purchase you will receive a barcode redeemable at the quick service kiosks at the front of the park. One of the redeemed tickets printed will be a certificate for a photo with acrylic frame.  Take the printed ticket to any participating photo location to redeem for 6 x 8 photo of your choice and designated frame.

What do I need to know about my Kids Free Hotel Package?

  • This package offer includes one free child admission for each paying adult. You will need to pay for any additional child. You will be given the option of purchasing additional tickets when booking your package
  • Children ages 3-9 qualify for Kids Free Package offer.
  • Upon completion of purchase you will receive an email confirmation.  This confirmation includes a link to all admission tickets.
  • One FREE Cup That Cares is included with this package. When you complete your purchase you will receive a barcode redeemable at the quick service kiosks at the front of the park.  When you scan your barcode, a ticket will be dispensed for the Cup That Cares.  Take the printed ticket to Glacial Collections gift shop located inside the Antarctica: Empire of the Penguin® realm. Once you build your cup, the cashier will collect your certificate as payment.

What do I need to know about my Discovery Cove Hotel Package?

  • This package includes one day at Discovery Cove for each member of your party.
  • Complimentary use of snorkel gear, wetsuits, towels, lockers, sunscreen, showers, changing rooms, and all day self-parking.
  • Freshly prepared breakfast and lunch, plus unlimited snacks and beverages throughout the day at Discovery Cove on the day of your visit.
  • Unlimited access to The Grand Reef, Serenity Bay, Explorer’s Aviary and Wind-Away River.
  • Unlimited admission to SeaWorld Orlando and Aquatica Orlando for 14-consecutive days around your reservation date.
  • One FREE exclusive print by wildlife artist and conservationist, Guy Harvey. Show your Resort Guest lanyard upon check-in at Discovery Cove.  Attendant will present one redemption ticket to be redeemed for exclusive Guy Harvey print at Tropical Gifts inside Discovery Cove. *NOTE: Only one print per package.  Must be picked up at Discovery Cove on day of visit.
  • All prices and price ranges are subject to change until purchased.
    • NOTE: Discovery Cove Package available in three options: Day Resort Package, Day Resort with Dolphin Swim Package and Ultimate Package.  See Discovery Cove Vacation package FAQ's for more details.

I’ve seen "save up to $400” on a hotel package in advertising. Where does this number come from?

  • Kids Free Hotel Package: Savings is based on a family of 4 (2 adults and 2 children) purchasing this package option and staying for 5 nights (with a 5th night free). The savings also reflects the entitlements contained in the package, including kids admission free to SeaWorld and Aquatica, SeaWorld Signature Show Seating for 4 and exclusive benefits available to guests who book their vacation at one of the Official Hotels of SeaWorld (like free Quick Queue and free transportation to the parks) making our package an incredible value for a family vacation.
  • Eat Free Hotel Package: Savings is based on a family of 4 (2 adults and 2 children) purchasing the Eat Free package option and staying for 5 nights (with a 5th night free). The savings also reflects the entitlements contained in the package, including All Day Dining at SeaWorld and Aquatica (for 1 day each), SeaWorld Signature Show Seating for 4 and exclusive benefits available to guests who book their vacation at one of the Official Hotels of SeaWorld (like free Quick Queue and free transportation to the parks) making our package an incredible value for a family vacation.

What is my custom Resort Guest lanyard and how do I get it?

Upon check in at your SeaWorld Official or Partner Hotel you will receive a custom Resort Guest lanyard for each person in your package. Your lanyard allows you to receive the following benefits:

  • Signature Show Seating
  • Hotel Guests receive 10% off on Dining at SeaWorld, Aquatica and Discovery Cove.
  • Hotel Guests receive 10% off purchases of $50 or more at SeaWorld, Aquatica, and Discovery Cove.
  • Priority Entry to SeaWorld and Aquatica on select dates.

What happens if my custom Resort Guest lanyard gets lost or stolen?

Your custom Resort Guest lanyard is non-replaceable if lost or stolen.

How do I receive SeaWorld Signature Show Seating included with my vacation package and where can I use it?

Each member of your party will need to bring their Resort Guest lanyard with them to the park when you visit. Show your lanyard to a stadium attendant prior to show time. Our shows are very popular, so we recommend that you show up at least 10 minutes early for this benefit.

SeaWorld Signature Show Seating can be used for our most popular shows at these venues: Shamu Stadium, Dolphin Theater, Sea Lion & Otter Stadium and Nautilus Theater.

This benefit is not valid for special events. Show times are subject to change. Seats are not guaranteed.

What dates will Priority Entry be available?

Priority Entry to SeaWorld and Aquatica is available on select dates. 2018 dates include the following:

  • March 24 through April 7
  • May 26 through May 28
  • June 15 through August 11
  • September 1 through September 3
  • November 23 through November 25
  • December 26 through December 31
Specific dates of Priority Entry are subject to change. Please check with the guest service desk in your Official or Partner Hotel for most current information.

How do I get Priority Entry at SeaWorld and Aquatica?

Guests must show Resort Guest lanyard to gain priority entry. Stay to the far right when entering SeaWorld and Aquatica to gain priority entry on designated days.

Where does the 10% discount on food and merchandise apply?

  • Guests receive 10% off dining at SeaWorld and Aquatica (Discount not available on advanced purchases).
  • Guests receive 10% off the Upgraded Drink Package at Discovery Cove.
  • Guests receive 10% off merchandise purchases of $50 or more at SeaWorld, Aquatica and Discovery Cove.

How do I receive my discount on food and merchandise?

Show your Resort Guest lanyard at participating restaurants and merchandise locations to receive discounts.

What is the Pointe Orlando Coupon Book and how do I receive it?

  • Pointe Orlando is an outdoor shopping center where shopping, dining and live entertainment all come together.
  • This coupon book includes over $300 in savings for Pointe Orlando and can be picked up at the hotel upon check-in. You will receive one coupon book per package.

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Changes and Cancellations

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How far in advance do I need to make my SeaWorld Hotel Package reservation?

All SeaWorld Orlando Hotel Packages need to be booked at least 48 hours in advance from your check in date.

What if I need to change my reservation?

SeaWorld Parks & Entertainment will need to cancel and rebook a hotel package for a date change. Date changes are subject to availability.

No purchaser should rely upon representations other than those included in this agreement. This agreement is for purchase of a vacation certificate and puts all assignees on notice of the consumer's right to cancel under section 599.933, Florida Statutes.

What is the Cancellation Policy?

SeaWorld Parks & Entertainment® has the right to impose cancellation fees if you cancel within the cancellation period. In the event of cancellation, the right to a refund is limited.

We can be reached at 407-401-8477. If a vacation package is cancelled more than 72 hours prior to 6 p.m. on the scheduled date of arrival (more than 30 days prior to the scheduled date of arrival for Discovery Cove reservations), the cost of the vacation package is refundable. There are no refunds if the vacation package is cancelled within 72 hours of 6 p.m. of the scheduled date of arrival (within 30 days of the scheduled date of arrival for Discovery Cove reservations). Refunds are not given on individual components of the package. Unused portions of vacation packages are not eligible for refund. All vacation packages are non-transferable.