When enrolled in our Ride Accessibility Program (RAP), guests will have the opportunity to also participate in our Special Access Program.

This program helps provide additional assistance for guests with disabilities. Some attractions have an alternative entrance for guests who may not be able to enter through our regular ride entrances. A Virtual Queue is also available to guests who are unable to wait in line due to their disability.

We offer an online Accessibility Guide for guest convenience and planning prior to their visit.

If you are in the park, you can visit Guest Services, just beyond the entrance to the park.

All of our restrooms include wheelchair-accessible locations throughout the park, and are clearly marked with the International Symbol of Access (Wheelchair Symbol). Companion restroom facilities are also available for guests using mobility devices, who may need additional space or help from a caregiver.

These restrooms are located at the Park Entrance, near Seaside, Seafire Grill, near Voyagers Smokehouse, across from Journey to Atlantis, outside the exit of Sharks Encounter, Sesame Street Land, and Orca Encounter. These locations are also marked on our App.

Please visit Guest Services, just beyond the park entry if you have any questions or need additional assistance.

Trained service animals are welcome at SeaWorld. Please note the following policies while at our theme park:

• Service animals must be on a leash/harness and under the control of their handler at all times. If at any time your service animal’s behavior is out of control, you will be asked to remove them from the premises.
• They must be accompanied by their handler or another party member at all times.
• Service animals must be house broken.
• Handlers are responsible for taking their service animal to the appropriate relief area and of all waste cleanup.
• Service animals should remain a reasonable distance from our resident animals.
• SeaWorld Ambassadors are not permitted to care for service animals. Review our Accessibility Guide for more information.
• NOTE: Comfort and emotional support animals are not considered service animals under the Americans with Disabilities Act (ADA).
• The ADA defines service animals as dogs or miniature horses “that have been individually trained to do work or perform tasks for people with disabilities.”

While dining at our restaurants, please be aware that most venues offer cafeteria-style service. Special assistance is available upon request.

Our show and performance venues provide accessibility seating that can accommodate guests who need additional assistance or are using mobility devices.

Please see an Ambassador for assistance.

If you need assistance during your visit, we are able to provide park guidance. We encourage you to request this service at least 14 business days prior to your visit. Please contact us by calling 407-545-5550 or via email [email protected].

Every effort will be made to provide guidance with less than two (2) weeks’ notice, depending on the availability of Ambassadors. Guests requesting this service will be contacted prior to their visit and specified guide times will be confirmed. The guide will be provided for the first two (2) hours of your visit.

Guests who are blind or have limited/low vision must have someone (either a companion or Ambassador) read the ride instructions prior to boarding.

Review our Accessibility Guide for more information regarding additional assistance, including vision supporting service animals.

Guests with casts or braces may be restricted from some attractions due to safety concerns for all riders.

Please visit Guest Services for more information or if in doubt about your ability to safely experience a ride.

You may also review our Accessibility Guide, which provides rider requirements and additional information regarding individual attractions.

Guests with any type of prosthesis or amputation should visit Guest Relations to enroll in our RAP to help determine which rides they can enjoy.

You may also review our Accessibility Guide prior to your visit, which provides rider requirements and additional information regarding individual attractions.

Due to the dynamics and certain characteristics of the rides, oxygen tanks are not permitted on any ride except the carousel (bench only) and Skytower.

Oxygen tanks are permitted in theaters and other enclosed facilities.