Frequently Asked Questions

Your Options

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I currently have an active Pass. Do I have to convert to the new Annual Pass program?

No. As we transition to this new Annual Pass program, current Pass Members have two options. You can do nothing and keep your Pass with your current benefits or move to the new Annual Pass program and start enjoying more benefits and park access.

I’ve been a Pass Member for years and pay a low monthly rate, will that low rate roll over if I join the new Annual Pass program?

No. You would need to select your new benefits and park(s), and agree to a new EZpay contract rate and terms based on which Annual Pass program you select.

How long can I keep my current Pass?

Full Paid: You can choose to upgrade to a new Annual Pass plan now or wait and renew into one once your Annual Pass expires.

EZpay: If you currently have an active Pass on the EZpay monthly payment plan, you can choose to cancel without penalty and sign up for one of the new Annual Pass options, or you can choose to keep your current EZpay Pass. If you keep your current EZpay Pass, after you finish your initial commitment term, your account will continue on a monthly basis, subject to your right to cancel at any time. See full current EZpay Terms and Conditions. So, unless you cancel your monthly renewal, you will be able to keep your current EZpay Pass even past the initial commitment term.*

*The annual cost of EZpay membership may change not more often than once per year after the initial commitment term upon 30 days advance notice to you.

Can I get into the park with my current Pass if I don’t convert to the new Annual Pass program?

Yes. As long as it’s active, your Pass is still good for admission to the park(s) of membership.

How can I find out which Annual Pass option best fits my needs?

Please review the best plan for you and your family. You can take advantage of special introductory rates when you select a new Annual Pass by November 30, 2018.

• SeaWorld: https://seaworld.com/orlando/annual-pass/
• Busch Gardens: https://buschgardens.com/tampa/annual-pass/
• Aquatica: https://aquatica.com/orlando/annual-pass/
• Adventure Island: https://adventureisland.com/annual-pass/

If I remain as a Pass Member with my Current Pass, will I get a Friend for Free ticket?

Yes. Silver and Current Annual Passes will receive 1 free guest ticket to be used only at 1 of your Florida park(s) of membership, per 12-month period, excluding Discovery Cove. Platinum and Gold Annual Passes receive 2 free guest tickets to be used only at 2 of your Florida park(s) of membership, per 12-month period, excluding Discovery Cove. Parking not included. The Pass Member must be with the guest for entry to the park. Free guest ticket not valid for visitation during the following 2018 blockout dates: Oct. 1-31, Nov. 19-25, Dec. 1-31 and 2019 blockout dates: March 1-April 30, June 1-July 31, Oct. 1-31, Nov. 25-Dec. 31. Tickets must be used on the day printed.

Free tickets will be issued as a Reward at the kiosk located at the park (Zone A). Florida Silver, Gold, and Platinum Pass Members will:
• Select Pass Member Options
• Scan the Annual Pass
• Select Rewards and Tickets
• Choose the Free Guest Ticket(s)
• Checkout and take printed ticket to Zone C for park entry

Tickets must be used on the day printed. Redeem reward on day of use only and not on a blockout date. Lost or stolen rewards cannot be reprinted and will not be replaced. Pass Member must be present with guest upon entry.

If I remain as a Pass Member with my current Pass, will I still receive the 2018 Rewards Calendar at SeaWorld and Aquatica Orlando and/or Instant Rewards at Busch Gardens and/or Adventure Island Tampa Bay?

Yes. Current Pass Members would be eligible for the remaining 2018 rewards at their park(s) of membership with an active Annual Pass. The Reward Calendar and Instant Rewards will not be available in 2019. Sign up for email to receive the most up-to-date information about special offers for Pass Members.

After my full-paid Annual Pass expires, can I purchase the same Annual Pass I have now?

No, as of October 2, 2018, our previous Annual Pass options will no longer be available for purchase or for renewal. When you are nearing expiration, you will be able to log in to the Pass Member website to see your new Annual Pass renewal options and special renewal $20 off discount offer.

I currently have a Florida Parks Platinum Annual Pass. Will I receive the new benefits of the new Florida Parks Platinum Annual Pass even if I don't upgrade?

Yes. You will receive the new benefits at your Florida park(s) of membership, like 15% off dining and shopping, 2 free guest tickets, a free Animal Encounter, and a free PhotoKey. These benefits are only valid for use at the Florida parks of membership.

I currently have a Platinum Annual Pass from a non-Florida park. Will I receive the new benefits of the new Florida Parks Platinum Annual Pass?

No. Many benefits of the Florida Parks Platinum Pass are a home state benefit. Please check with your home state for your special benefits. All Platinum Passes receive admission to our select 11 parks, excluding Discovery Cove.

New Annual Pass Program

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Why is the Annual Pass program changing?

Our guests have told us they want more value and choices. That’s what prompted us to create our new Annual Pass program, with more flexibility to pick the Pass with the benefits you want most and pick your park(s). Guests can take full advantage of a year full of fun, along with special events, free concerts, valuable discounts and exclusive offers.

What if I want an Annual Pass to SeaWorld Orlando and Busch Gardens Tampa Bay?

We do not offer that 2-Park Annual Pass combination any longer. The best value will be the Florida Parks Annual Pass, which includes admission to all four Florida parks: SeaWorld and Aquatica Orlando and Busch Gardens and Adventure Island Tampa Bay. Select your benefits and enjoy the year-round fun at all four parks.

Pass Member Benefits

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If I choose to keep my current active Annual Pass, what benefits will I receive?

You will continue to receive the benefits that are currently associated with your Annual Pass including admission to the designated park(s), free parking, in-park discounts, and discounted tickets.

Why should I upgrade from my current Annual Pass to a Florida Gold Annual Pass?

The choice is yours, based on what is most valuable to you. Get up to $400* in additional benefits and savings when you upgrade from your current Pass to a Florida Parks Gold Pass. If free preferred parking, 15% off food and merchandise, two free guest tickets, a free Animal Encounter, and a free Annual PhotoKey are important to you, the Florida Gold Annual Pass is your best bet.

* Based on an average of 3 visits, average guest spending, and highest seasonal retail value of products. All Pass benefits subject to availability, change and/or cancellation after your initial commitment term.

If I decide to convert to the Annual Pass program, what benefits will I receive?

Annual Pass benefits vary depending on which plan you choose. Please visit the websites below to compare plans and pick the one best for you.

• SeaWorld: https://seaworld.com/orlando/annual-pass/
• Busch Gardens: https://buschgardens.com/tampa/annual-pass/
• Aquatica: https://aquatica.com/orlando/annual-pass/
• Adventure Island: https://adventureisland.com/annual-pass/

Is free parking included with all of the new Annual Pass plans?

No, but a parking benefit is included with every new plan. Florida Bronze Annual Passes include 50% off parking. Florida Silver Annual Passes include free general parking. Florida Gold and Florida Platinum Annual Passes include free preferred parking*.

*Based on availability at SeaWorld and Busch Gardens. Not valid at Aquatica or Adventure Island

Is unlimited admission included with all of the new Annual Pass plans?

No. Florida Bronze Annual Passes include 12 months of admission with blockout dates set forth on the following block date calendar. Florida Silver, Gold, and Platinum Annual Passes include unlimited admission for 12 months with no blockout dates.

If I decide to keep my Pass, will I still receive free guest tickets?

Yes. Florida Silver and Current Annual Passes will receive 1 free guest ticket to be used only at 1 of your Florida park(s) of membership, per 12-month period, excluding Discovery Cove. Florida Platinum and Florida Gold Annual Passes receive 2 free guest tickets to be used only at 2 of your Florida park(s) of membership, per 12-month period, excluding Discovery Cove. Parking not included. The Pass Member must be with the guest for entry to the park. Free guest ticket not valid for visitation during the following 2018 blockout dates: Oct. 1-31, Nov. 19-25, Dec. 1-31 and 2019 blockout dates: March 1-April 30, June 1-July 31, Oct. 1-31, Nov. 25-Dec. 31. Tickets must be used on the day printed.

Free tickets will be issued as a Reward at the kiosk located at the park (Zone A). Florida Silver, Gold, and Platinum Pass Members will:
• Select Pass Member Options
• Scan the Annual Pass
• Select Rewards and Tickets
• Choose the Free Guest Ticket(s)
• Checkout and take printed ticket to Zone C for park entry

Tickets must be used on the day printed. Redeem reward on day of use only and not on a blockout date. Lost or stolen rewards cannot be reprinted and will not be replaced. Pass Member must be present with guest upon entry.

If I upgrade to one of the new Annual Pass will I forfeit benefits?

The new Annual Pass program gives you the flexibility to pick the Pass with the benefits you want most and pick your park(s). By upgrading to the new program, you will receive benefits associated with the tier and park(s) selected.

Do I get a discount on preferred parking with the new Annual Pass program?

Yes. Florida Bronze Annual Pass Members would pay the difference from 50% off general parking to upgrade to preferred parking for each visit. Florida Silver Annual Pass Members would receive a discount on preferred parking when available for each visit. Florida Gold and Florida Platinum Annual Pass Members would receive free preferred parking based on availability at SeaWorld and Busch Gardens. Not valid at Aquatica or Adventure Island.

If I decide to keep my current Pass, will I still receive free parking?

Yes. You will continue to get free general parking with your Annual Pass. Florida Platinum Pass Members will continue to get free preferred parking.

Why does the Florida Bronze Annual Pass have blockout dates?

Each Annual Pass plan offers varying benefits. The Florida Bronze Annual Pass plan was designed for guests who are flexible and looking for maximum savings.

What are the Florida Bronze Annual Pass blockout dates?

Blockout dates vary by park. View Florida Bronze Annual Pass blockout dates.

If I purchase a Bronze Annual Pass and want to visit the park on a blockout date, do I have to purchase a full-priced admission ticket?

No. We have a special discounted rate for Florida Bronze Pass Members who choose to visit on blockout dates to park(s) of membership. Visit Zone B, Full Service Ticket Windows on the day of your visit to make this purchase. Limit 1 discounted ticket per Pass Member per day. Only valid for Pass Members.

When can I use the free guest ticket(s)?

Florida Silver and Current Annual Passes receive 1 free guest ticket to be used only at 1 of your Florida park(s) of membership, per 12-month period, excluding Discovery Cove. Florida Gold and Florida Platinum Annual Passes receive 2 free guest tickets to be used at 2 of your Florida park(s) of membership, per 12-month period, excluding Discovery Cove. Parking not included. The Pass Member must be with the guest for entry to the park. Free guest ticket not valid for visitation during the following 2018 blockout dates: Oct. 1-31, Nov. 19-25, Dec. 1-31 and 2019 blockout dates: March 1-April 30, June 1-July 31, Oct. 1-31, Nov. 25-Dec. 31. Tickets must be used on the day printed.

Free tickets will be issued as a Reward at the kiosk located at the park (Zone A) - Florida Silver, Gold, and Platinum Pass Members will:
• Select Pass Member Options
• Scan the Annual Pass
• Select Rewards and Tickets
• Choose the Free Guest Ticket(s)
• Checkout and take printed ticket to Zone C for park entry

Tickets must be used on the day printed. Redeem reward on day of use only and not on a blockout date. Lost or stolen rewards cannot be reprinted and will not be replaced. Pass Member must be present with guest upon entry.

How much are the discounted guest tickets with the new Annual Pass program?

Florida Bronze Annual Passes do not receive a discount on guest tickets. Florida Silver Annual Passes receive 50% off 3 guest tickets to each Florida park of membership. Florida Gold and Florida Platinum Annual Passes receive 50% off 6 guest tickets to each Florida park of membership.

Guest tickets can be purchased at the kiosk located at the park (Zone A). Florida Silver, Gold, and Platinum Pass Members will:
• Select Pass Member Options
• Scan Annual Pass
• Select Rewards and Tickets
• Choose Guest Ticket(s)
• Checkout and take printed ticket to Zone C for park entry

Tickets must be used on the day printed. Redeem reward on day of use only and not on a blockout date. Lost or stolen rewards cannot be reprinted and will not be replaced.

I have an active Florida Parks Platinum Pass. How do I access my one free Animal Encounter and free Annual PhotoKey rewards?

The rewards can be accessed at the self-serve kiosks located at the park (Zone A).
• Select Pass Member Options
• Scan Annual Pass
• Select Rewards and Tickets
• Choose the Free Animal Encounter or Free Annual PhotoKey
• Select the reward(s) that you would like to receive
• Checkout and take your printed ticket

Take the free Animal Encounter ticket to the tour reservation desk to book your reservation. Take the free PhotoKey ticket to any photo location to exchange for your PhotoKey lanyard. Lost or stolen rewards cannot be reprinted and will not be replaced.

I have a 2-year Pass on EZpay monthly payments and my Pass says "Gold" on it. Will I receive the benefits of the new Florida Gold Annual Passes?

No. In the past, the term "Gold" stood for our 2-year Annual Passes, which had the same benefits as 1-year Annual Passes. Active 1-year or 2-year Florida Parks Annual Pass Members (not including Platinum Pass Members) will continue to receive the benefits that are currently associated with your Annual Pass including admission to the designated park(s), free parking, in-park discounts, and discounted tickets.

If you would like to upgrade to a new Gold Annual Pass, visit the parks' ticket windows on any regular operating day or call 1-407-545-5550 to enroll. The EZpay contract terms and conditions in effect when you upgrade will apply.

I have a 2018 Fun Card. Have my benefits changed?

No. 2018 Fun Card is still valid for unlimited admission through Dec. 31, 2018 at Busch Gardens and/or SeaWorld, and/or Oct. 28, 2018 at Adventure Island. No benefits of the Fun Card have changed.

Joining The New Annual Pass Program

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Can I convert my existing Pass to a new Annual Pass plan?

Please reference the scenarios below that online or Annual Pass Member refund policy when converting to the new Annual Pass program.

EZpay Pass Members
• Pass Members currently on EZpay, and who are up-to-date with their monthly payments, may cancel their current Pass and start a new monthly EZpay commitment under the new Annual Pass program without having to pay the remaining balance for the initial term.
• Visit the parks' ticket windows on any regular operating day to make the change or your can call 1-407-545-5550 to enroll by phone. The EZpay contract terms and conditions in effect when you upgrade will apply.

Full Paid Pass Members
• Pass Members who paid in full for their Annual Pass can apply the balance of their remaining months to the new Annual Pass program.
• Visit the parks' ticket windows on any regular operating day to make the change.

I paid full price for my Pass in 2018. Can I apply the balance of my remaining months if I join the new Annual Pass program?

Yes. On your next visit, simply stop by any park ticket window to enroll.

If I currently have an active Pass on the EZpay monthly payment plan, can I cancel without penalty and sign up for one of the new Annual Pass options?

Yes. On your next visit, simply stop by any park ticket window or call our customer service line at 1-407-545-5550 to enroll by phone. A EZpay contract terms and conditions in effect when you upgrade will apply.

Can I convert my existing Pass to a new Annual Pass plan?

Please reference the scenarios below that outline our Annual Pass Member refund policy when converting to the new Annual Pass program.

EZpay Pass Members:

  • Pass Members currently on EZpay, and who are up-to-date with their monthly payments, may cancel their current Pass and start a new monthly EZpay commitment under the new Annual Pass program. Penalties and/or refunds do not apply.
  • Visit the parks’ ticket windows on any regular operating day to make the change or you can call 1-407-545-5550 to enroll by phone. A new EZpay contract and terms will apply.

Full Paid Pass Members:
  • Pass Members who paid full price for their Annual Pass can apply the balance of their remaining months to the new Annual Pass program.
  • Visit the parks’ ticket windows on any regular operating day to make the change.

Where can I switch my Pass to upgrade to the new Annual Pass while I'm at the park?

You can visit any guest ticket window, Guest Relations, or the Information and Reservations Counter.