Frequently Asked QuestionsExpand All
Why is SeaWorld San Diego closing?
As part of our continued commitment to the safety of our guests and Ambassadors, and in accordance with the Regional Stay at Home order issued by the State of California, we are temporarily closing SeaWorld San Diego. This temporary closure is effective December 7th and will remain in place until the Southern California region’s zoos are permitted to reopen.
During this time, our veterinarians and animal care experts will continue to provide the animals that call SeaWorld San Diego home the same high level of care. Our animal rescue and rehabilitation operations will also continue to conduct their important work that is a hallmark of our company.
We are monitoring this evolving COVID-19 (coronavirus) situation closely and coordinating with public health officials. We look forward to welcoming our valued guests back to our park soon.
When will SeaWorld San Diego reopen?
The temporary state mandated closure is effective December 7, 2020 and will remain in place until the Southern California region’s zoos are permitted to re-open by the State of California. We are monitoring the evolving COVID-19 (coronavirus) situation closely and coordinating with public health officials. We look forward to welcoming our valued guests back to SeaWorld San Diego soon.
Will SeaWorld San Diego reopen as a Zoo or as a theme park?
We are continuing to work with state and local officials and will provide an update on our reopening when further guidance is available.
What health and safety requirements will be implemented when the park reopens?
In compliance with State of California safety guidelines for zoos, when the park is permitted to reopen, SeaWorld San Diego, a licensed, permitted and accredited zoo, will continue to operate with enhanced health and safety protocols. This includes cleaning and sanitizing, physical distancing, face covering requirements, and temperature screenings. In addition to enhancing the park’s already strict health and safety measures, capacity will remain significantly limited.
What if I already purchased a ticket and made a reservation?
Your tickets will be automatically extended through 2021. Guests who have reservations that will not be able to be used during the time that the park is temporarily closed, can rebook their reservation for any other date through 2021. An email with additional information for re-booking will be sent to all impacted guests once the park is permitted to reopen. No action on your part is needed at this time. If you have further questions, please email us directly [email protected].
How and when can I reschedule my visit?
If I have tickets valid for 2020 can they be used in 2021?
For guests who have 2020 tickets that expire during the time that the park is temporarily closed, they will be automatically extended all the way through December 31, 2021. Internationally purchased tickets will be extended through the first week of 2022. There is no action required on your part. If you have further questions, please email us directly [email protected].
I booked an animal encounter, how can I reschedule?
For guests who booked an animal encounter scheduled during the time that the park is temporarily closed, they can be rescheduled all the way through December 31, 2021. Once we have an official reopening date, you will receive an email with directions to reschedule.
If you are unable to book for another date, for refund questions, please email [email protected].
Can I reschedule my Photos and Cookies with Santa or Santa's Animals from Around the World & Encounter experiences to a later date?
Once we have an official reopening date, we will email you with more information regarding your purchase. No action on your part is needed at this time. If you have further questions, please email us directly at [email protected].
I recently purchased an Annual Pass. Will my pass be extended for the length of this closure?
For guests who purchased SeaWorld San Diego Annual Passes on or after August 24, 2020, we will automatically extend all active Annual Passes for the amount of time the park will be temporarily closed, starting December 7. For guests who purchased SeaWorld San Diego Annual Passes on or before August 23, 2020, all benefits and extensions communicated earlier in September are still applicable. No action is required on your part at this time.
I recently purchased a 2021 Fun Card. Will my 2021 Fun Card be extended?
We hope to resume our operations soon and all active 2021 Fun Cards will continue to be valid through the end of 2021.
I am a Pass Member – how can I get my free annual Christmas ornament?
We will distribute the free annual ornament to Pass Members when we reopen. Due to COVID-19 (coronavirus) restrictions, we cannot distribute or mail ornaments during the temporary closure.
What are you doing to protect the animals in your care from SARS-CoV-2 (the virus that causes COVID-19)?
The health and welfare of the animals in our care is always of the utmost importance, and we continue to monitor developments regarding SARS-CoV-2 closely. Our experts are following the recommendations of veterinary and public health officials including the American Veterinary Medical Association and the CDC, as we learn more about how SARS-CoV-2 relates to animal health.
Our veterinarians are continuously reviewing the most current science and animal health information as well as our response plans that have been developed with feedback from outside animal experts including veterinarians, epidemiologists, and virologists. We are also increasing preventative health screenings during this time.
Out of an abundance of caution, teams working with certain animals are using additional personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed.