SeaWorld San Diego Christmas Celebration

Frequently Asked Questions

SeaWorld is operating as a licensed and accredited zoo. Reservations are required to manage capacity for the health and safety of our guests and to comply with state and local governmental requirements. Rides, rollercoasters and indoor animal exhibits are temporarily closed at this time due to current State of California COVID-19 guidelines.

SeaWorld’s outdoor animal attractions, including dolphins, bat rays, Magellanic penguins, reef sharks, flamingos, sea otters, orcas, seals, sea lions, turtles, moray eels and more, will remain open in addition to SeaWorld’s world-famous Dolphin, Sea Lion and Orca Encounter live educational presentations with physically distanced seating.

Christmas FAQs

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What is the Christmas Treasure Hunt?

Purchase a Christmas Treasure Hunt sticker map at The SeaWorld Store to get started on your merry quest! Explore the park to find Santa’s gifts for all 8 of his beloved reindeer and mark each location on your map with the correct reindeer sticker as you enjoy your day at SeaWorld. When you’ve found them all, bring your completed map back to The SeaWorld Store to collect a special gift just for you! The map price is $15. Additional purchase required. Up to 50% off for Pass Members. One gift per completed map, while supplies last. Subject to change without notice.

How can I see Santa?

There are several ways you can see Old Saint Nick this year at Christmas Celebration!

  • Cookies and Photos with Santa: For the most exclusive experience and photo opportunity, join us for Cookies and Photos with Santa where you can enjoy Santa’s favorite snack (plus activity sheets for the kids!) while he tells you a Christmas story, all from your single-party outdoor table. Then take a physically-distanced photo with the big man himself to commemorate the fun! Additional purchase required. Advanced online reservations are highly recommended, please click here to make your reservation. This experience will take place on the outdoor patio of Explorer’s Cafe.

  • Photos With Santa: For a physically distanced snap with Santa, reserve yours space for free at the Christmas Shoppe. Available daily at 11:30 a.m., 1:15 p.m., and 3:30 p.m. Experience is free with park entry, but a Photo Key is available for purchase. Reservations are limited.

  • Santa Presents: Christmas Animals Around the World: See Santa at our “Santa Presents: Christmas Animals Around the World” presentation included with park admission. Please see park schedule for presentation times. Make the experience even more special with reserved seating. With reserved seating, you get the best seats in the house and after the show, you get the opportunity to meet Santa as well as a variety of animals including camels, porcupines, and alpacas. Available for advanced purchase here. Photo key available for purchase. 

What is the Stocking Stuffer Trail?

Saturdays & Sundays only. Guests ages 12 and younger are welcome to collect special sweets, toys and other treats at various festive stations throughout the park! To participate in this activity, purchase a Stocking Stuffer Trail reusable bag at any open store in the park. Then find (up to 8) Stocking Stuffer stations on the SeaWorld park map and make your way to these booths to collect your holiday goodies via physically-distanced delivery tubes! See park schedule for Stocking Stuffer Trail hours. Additional purchase required, the cost is $2.49 per bag. Pass Member discounts apply.

Where can I get holiday food and drinks?

We have new entrée items such as glazed ham sliders, delectable desserts including cinnamon rolls, peppermint cheesecake, and of course SeaWorld’s famous hot chocolate. We also have a great festive selection of beer, wine, and specialty cocktails. Click here to see the Christmas Celebration holiday menu and locations.

General FAQs

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I am a Pass Member or Fun Card Holder. Do I need to make a reservation?

Yes - reservations are required to manage capacity for the health and safety of our guests and to comply with state and local governmental requirements. All Pass Members and Fun Card Holders must make a reservation before visiting the park, here.
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I am a Pass Member. Can I use my Friend for Free/Free Guest Tickets right now?

We are committed to the health and safety of our guests, employees, and the animals in our care. Due to current operational constraints, select Pass Member benefits are not available at this time including Friend for Free Tickets. We are continually evaluating when we can start offering these special benefits to our valued Pass Members.

Can I use my Teacher or Preschool Fun Card?

Teacher and Preschool Fun Card Holders get free admission but must make a reservation online prior to arriving, here. Eligible teachers and preschoolers will be able to get a 2021 Teacher Card and Preschool Pass as soon as they become available. Paid Preschool Passes will be extended through 2021.

Can I use my previously purchased Single-Day or Multi-Day ticket?

Yes, previously purchased tickets will be accepted but advanced online reservations are required. To make your reservation please click here.

Can I use my Waves of Honor ticket?

Through our Waves of Honor program, Active Duty and former military personnel and up to three direct dependents may enjoy one complimentary admission. Veterans offer is a limited-time promotion and is available through Nov. 15, 2020.


You will be required to make an online reservation using your Waves of Honor ticket bar codes after your redeem your tickets, and prior to your visit.


Waves of Honor tickets are available here. Waves of Honor reservations must be made here.

What is the Ticket + Dine & Drink Bundle?

Eat FREE with the purchase of a Park Ticket + Dine & Drink Bundle for the price of a single-day gate admission price and enjoy your choice of up to 6 FREE food items, brews and cocktails. Adults may choose from any 6 food or beverage options in the park. Children may choose from any 4 kid’s food menu or beverage options in the park. The Ticket + Dine & Drink Bundle includes park admission.

Get your Ticket + Dine & Drink Bundle here.

 

What dates and times are you open?

For park hours and presentation times, please click here.

Which animal experiences are open?

Animal Presentations (subject to schedule)

  • Orca Encounter
  • Sea Lions Live
  • Dolphin Days
  • Santa Presents: Christmas Animals Around the World

 

Animal Attractions (subject to schedule)

  • Explorer’s Reef with Bamboo Sharks, Cleaner Fish and Horseshoe Crabs
  • Dolphin Point
  • Orca Underwater
  • Bat Rays
  • Flamingos
  • Sea Lion Point
  • Otter Outlook
  • Moray Eels
  • Magellanic Penguins 
  • Macaws
  • Curl Crested Aracari
  • Sea Turtles 
  • Sloths

Why are indoor animal exhibits closed?

SeaWorld, a licensed, permitted and accredited zoo, is operating in compliance with state safety guidelines for zoos, with enhanced health and safety protocols in place. Due to updated state of California COVID-19 guidelines, the park’s indoor animal exhibits will be temporarily closed. SeaWorld’s outdoor animal attractions, including dolphins, stingrays, Magellanic penguins, bamboo sharks, flamingos, sea otters, orcas, seals, sea lions, turtles, moray eels, and more, will remain open in addition to SeaWorld’s world-famous Dolphin, Sea Lion and Orca Encounter live educational presentations with physically distanced seating.

Which merchandise locations will be open?

The following stores will be open:

  • SeaWorld Store
  • The Christmas Shoppe
  • Whale Shop
  • Shark Shack
  • Turtle Rescue Shop
  • Holly Jolly™ Marketplace
  • SeaPixels
  • Arctic Trading Post
  • Sesame Souvenirs
  • Strollers/Rentals

What dining options are currently available? How do I purchase?

Guests can enjoy a variety of delicious fan favorite and fall-inspired food at any of our open dining establishments and pay using credit card or cash.

Purchase a Ticket and Dine + Drink Bundle (park admission included), or if you already have a ticket, Annual Pass or Fun Card, get the Dine + Drink Add-on to enjoy up to six food or beverage items of your choice! At the newly discounted price, that's only $5 per item!

Dine + Drink includes:

  • Adult add-on: 6 food and/or drink items of your choice
  • Child add-on: 4 kid’s menu food and/or drink items of your choice
  • Valid at participating restaurants and cart locations
  • Restaurants + cart hours vary

Are rides open?

Rides, rollercoasters and some attractions are temporarily closed at this time due to current State of California COVID-19 guidelines.

Will the entire park be open?

This is a limited-capacity special experience, and select areas of the park will be closed or inaccessible including all coasters and rides, due to State of California health and safety COVID guidelines.

Can I rent a wheelchair or stroller online?

Yes, wheelchairs and strollers are available to rent online or when you arrive at the park.

Strollers are located inside the park at the rental shop near Guest Services. Guests must be 18 years or older to rent strollers. For safety reasons, all strollers must be parked outside of most exhibits and attractions. SeaWorld is not responsible for strollers or their content left unattended in the park.

The rental shop is located inside the park near Guest Services. Guests must be 18 years or older to rent these items. Wheelchair access is provided at all shows and attractions.

 

Why am I only able to add one person to my Dolphin Encounter purchase?

The reservation pricing shown is for one guest. You will be able to add up to 5 additional guests to your reservation when you check in to the Dolphin Encounter interaction inside the park.

Will All Season Dining be extended?

Once we fully reopen the park, your All Season Dining Pass will be automatically extended for the period of time that SeaWorld San Diego has been closed plus two bonus months. For example, if the park fully reopens on November 16, 2020, we will extend your All Season Dining for 10 months, which will be the amount of time the park has been fully closed (8 months), plus TWO BONUS months.

Can I use my All Season Dining?

While your All Season Dining will not be available to use currently, it will be extended. Once we fully reopen the park, your All Season Dining Pass will be automatically extended for the period of time that SeaWorld San Diego has been closed plus two bonus months. For example, if the park fully reopens on November 16, 2020, we will extend your All Season Dining for 10 months, which will be the amount of time the park has been fully closed (8 months), plus TWO BONUS months.

Are Seven Seas lanyards valid for park entry or food & drink redemptions?

No, Seven Seas lanyards are not available for park entry or food & drink redemption currently.

Please bring your Seven Seas lanyard to Guest Services at the park and we’ll compensate you for the cost with SeaWorld Bucks that are valid at any of our stores and restaurants. If you are not planning on coming to the park, please email [email protected] for more options.

What are the operating hours for the call center?

The call center is open Monday-Friday, 5:00AM - 2:00PM PST. Please call 619-222-4SEA.

Can I smoke at SeaWorld?

For the convenience of guests who wish to smoke, SeaWorld provides Designated Smoking Areas (this includes Electronic Cigarettes). Please refer to the park map for directions to these areas.

Is there free Wi-Fi for guests at SeaWorld San Diego?

We offer free Wi-Fi to our guests but please note that signal reception may vary by location and device type. After entering the park, select SeaWorldGuest to connect.

What credit cards are accepted at SeaWorld?

MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants and gift shops with proper identification. Sorry, personal checks not accepted.

Is there public transportation to SeaWorld?

The Metropolitan Transit System offers daily bus service to SeaWorld from the Old Town Transit Center, via routes 8 and 9. The distance is approximately four miles with travel time of about fifteen minutes. Old Town Transit Center offers connections to Amtrak, Coaster and other bus service. For more information visit www.sdmts.com.

Where can I find a map?

You can view the map online before your visit. The SeaWorld App also has an interactive map feature to help you find your way during your visit. 

What items are prohibited at SeaWorld?

In order to maintain a safe environment for all SeaWorld guests and ambassadors, the following items are prohibited at SeaWorld. We thank you for your understanding and cooperation.

  • Weapons of any kind or objects that appear to be weapons (to include self-defense sprays, pocket knives, toy guns, squirt guns, water blasters, etc.);
  • Recreational devices such as drones, remote-controlled toys, skateboards, scooters, shoes with built-in wheels, roller and inline skates;
  • Alcoholic beverages, marijuana, drug paraphernalia or other illegal substances;
  • Glass containers (excluding small baby food jars) and plastic straws;
  • Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied;
  • Flags, banners, signs, or voice amplification devices used for the purpose of conducting demonstrations or to incite a crowd;
  • Large markers, permanent pens and spray paint;
  • Fireworks and other flammable items;
  • Laser pens, laser pointers or similar focused light devices;
  • Articles of clothing with offensive language or images.  

Do children get free admission?

Children ages 2 and younger are free and do not require an admission ticket to visit SeaWorld San Diego.

Where is SeaWorld in San Diego?

The park address is 500 SeaWorld Drive, San Diego, CA 92109, near the intersection of Interstate 5 and Interstate 8. SeaWorld is located about 15 minutes north-west of downtown San Diego and San Diego International Airport (SAN).

Are there bicycle racks available?

Bicycle racks for your use are conveniently located outside the Main Gate Plaza.

Does SeaWorld have a guide for guests with disabilities?

SeaWorld San Diego is committed to providing a safe and enjoyable environment to all guests. The Accessibility Guide provides an overview of services and facilities available for guests with disabilities who are visiting SeaWorld® San Diego, including information pertaining to shows and exhibits.

Does SeaWorld have ATMs?

Yes, Welch ATMs are located throughout the park.

Does SeaWorld have lost and found?

If you have recently visited the park and lost an item, please here to report your missing item. SeaWorld is not responsible for lost, missing or stolen personal property.

My Annual Pass is lost or stolen - what do I do?

Reprints will be issued at the Ticket Services windows just outside of the Entrance turnstiles. Adults must present valid government-issued photo identification in order to receive their reprinted Annual Pass.

Can I make an animal encounter reservation in the park?

Yes, however because of limited capacity and popularity of the animal encounters, it is highly recommended to make animal encounter reservations online in advance of your visit. Animal encounters sell out far in advance. You can check animal encounter availability, and make your online reservation here. Pass Members receive a discount on select animal encounters - please log in to your account to make your reservation.

Reservations FAQs

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Why do guests need a reservation to visit the park?

In order to manage capacity, maintain physical distancing and to help ensure a safe and fun experience at the park, all guests are required to make a reservation prior to visiting.

How does the reservation process work?

To make a reservation, you must have a ticket, Fun Card or Annual Pass. 
 
If you do not already have a ticket, Fun Card or Annual Pass, you must purchase one before making a reservation. You will be prompted to make a reservation during the process of purchasing a ticket, Fun Card or Annual Pass.

  •  Guests can purchase and make a reservation for same-day tickets if there is inventory available
  •  Single-day tickets are date specific, so your reservation to visit is included automatically when you choose the date of your ticket
  •  Guests can make a reservation on the same day of a planned visit if there is inventory available

 

 

If you have an existing ticket, Fun Card or Annual Pass, you must make a reservation prior to visiting the park. We have reserved daily capacity for our valued Pass Members and Fun Card holders. Guests can make a reservation on the same day of a planned visit if there is inventory available. To make a reservation if you have an existing ticket, Fun Card or Annual Pass: 

 

  1. 1. Click here or go to the site homepage and click the "Reserve Now" button
  2. 2. Identify yourself as either a ticket, Fun Card, or Annual Pass holder
  3. 3. Select the date you would like to visit
  4. 4. Enter your ticket, Fun Card, or Annual Pass barcode number and email address to confirm your reservation

 

 

Once you receive your reservation confirmation via email, you must bring that confirmation along with your single-day ticket, Fun Card, or Annual Pass to enter the park.

 

Do I need reservations for anything else other than my ticket, Fun Card or Annual Pass?

Guests purchasing premium experiences (dining, animal interactions) will need to make a reservation for the date of their premium experience in addition to the reservation required to enter the park.  


Please click here to reserve a date for your premium experience by entering your Ticket or Pass barcode. 

I purchased a date-specific ticket or I reserved a visit date with my Fun Card, Pass, or non-date-specific existing ticket but I need to change it. What do I do?

To reschedule your reservation date, click here. You will need the email address used for your reservation, and your order number.

My ticket is showing up as not found/expired when I register, what do I do?

Please call us at 407-545-5550 in advance of your visit. Guests without reservations cannot be guaranteed entry into the park due to limited capacity.

The system is not letting me make a reservation or finalize my transaction. What can I do?

If you are unable to make a reservation on your first attempt, we recommend trying these options:

  • Empty your cart by clicking “remove” on each item (your cart must be empty to proceed) and try again
  • Attempt to make the reservation in an incognito or private browsing window
  • Attempt to make the reservation on a different device (switch from phone to desktop, or vice versa)
 

I am a Pass Member, can I use my Friend for Free tickets to make a reservation?

We are committed to the health and safety of our guests, employees, and the animals in our care. Due to current operational constraints, select Pass Member benefits are not available at this time including Friend For Free. We are continually evaluating when we can start offering these special benefits to our valued Pass Members.

Do I need a reservation for anyone younger than 3?

Children ages 2 and under do not require a reservation, or an admission ticket for entry. Only ticketed guests ages 3 and older require a reservation for entry.

Does each person have to reserve individually, or can my entire party reserve at the same time?

Everyone in your party requires a reservation. Children ages 2 and under do not require a reservation or ticket for entry. Guests can make a reservation for up to 6 people at a time. If your group is over 6 guests, you must go in and make two separate reservations for the same day.

What kind of ticket holders are required to make reservations?

  • Previously purchased single-day tickets
  • Previously purchased multi-day tickets
  • Tickets purchased through a third party including AAA, Groupon, or other resellers
  • Fun Card Holders
  • Annual Pass Members
  • Teacher Cards
  • Preschool Cards

  • We are committed to the health and safety of our guests, employees, and the animals in our care. Due to operational constraints, we are not accepting reservations for complimentary tickets, including Annual Pass Free Guest Tickets.

    Can I make a reservation on the same day as my planned visit?

    Yes, you can make a reservation on the same day of your planned visit if there is inventory availability. 

    Can I purchase a date-specific ticket on the same day as my planned visit?

    Yes, you can purchase a date-specific ticket on the same day of your visit if there is inventory availability.

    I currently have a valid single-day ticket, group ticket, Annual Pass, or Fun Card in my possession and I want to reserve my day. What do I do?

    Please click here or go to “Reserve Now” on the homepage. Then find your ticket category, select the number of guests in your party, and choose your date of visit to create your reservation.

    I currently have a valid multi-day ticket, do I need to make a reservation for each day I plan to visit?

    Yes, reservations will need to be made for each day and each park a guest plans to visit. This can be done on that individual park’s website using the barcode on your multi-day ticket.

    I am going to buy a single-day ticket. How do I reserve my day?

    When you select the quantity of tickets you want to purchase, you will be prompted to select your date of visit. Once your transaction is complete, your single-day ticket will be date-specific.

    I am going to buy a Fun Card or an Annual Pass. Do I need to reserve my visit date?

    Yes, once you purchase your Fun Card or Annual Pass and your transaction is complete, you will be prompted to return back into the reservation system to reserve your first visit date.

    I want to purchase a multi-day/multi-park ticket. What do I need to do to reserve my day?

    Reservations are required for multi-day/multi-park tickets. You can visit one park per day and must make reservations for each day and each park separately.

    I currently have a complimentary Teacher Card/Preschool Card/Friends and Family Pass, how do I make a reservation?

    Teacher Card, Friends and Family Pass, and Preschool Card holders will make reservations under the Fun Card category on the reservation page.

    I want to use a complimentary/discounted military ticket (Waves of Honor), are reservations required for those tickets?

    Yes, all ticketed guests need reservations. Once a ticket has been printed, a reservation must be made for the day you and your guests wish to visit.

    I bought my ticket from a travel agent/ticket reseller, can I make reservations using this system?

    Yes, if you have a voucher, you are able to make a reservation through the reservation system here.

    I purchased tickets as part of an official vacation package. Do I need to make reservations?

    Yes. Guests that have already purchased an Official Vacation Package through our website will need to make reservations for the park by clicking here.

    What percentage of the park’s daily capacity will be reservation-based?

    100%. All guests will need to have a reservation or dated admission product to visit a park.

    What happens if I show up at the park without a reservation?

    We strongly discourage guests from visiting the park unless they have a reservation. Guests without reservations will only be permitted to enter if capacity is available, and admission is not guaranteed. 

    Is there an extra charge for using the reservation system?

    There is no charge for using the reservation system. The reservation system is a tool we have introduced to help manage capacity so that guests can enjoy a safe and fun experience while maintaining physical distancing. 

    Can reservations be transferred from one guest to another?

    No. Reservations can be rescheduled, but not transferred to other guests who are not included on the original reservation.

    What happens if I don't show up for my reservation?

    Single-day and multi-day tickets are non-refundable, but guests may change their reservation up to 24 hours before the original reservation date by calling 407-545-5550. Pass Members who are unable to use their reservation are asked to cancel as early as possible by calling 407-545-5550. This allows us to make space available to other guests.    

    If a day is completely booked, will there be a waitlist?

    There is not a waitlist, however guests should continue to check the reservation site, as inventory may change.

    I have an experience booked (dining, animal interactions). Do I still need a reservation for park entry?

    Yes, all guests need a reservation for entry to the park.

    I am a Pass Member and want to visit another park at a discounted rate. How do I get a reservation and ticket?

    Once a guest’s ticket is purchased in the Pass Member portal, visit the reservation page for that park to complete the reservation process.

    I am a Pass Member and the day I would like to visit is filled up, will additional inventory be added?

    Inventory will be closely monitored and adjusted based on demand and available capacity. We invite guests to check back frequently as inventory will be adjusted on a daily basis.

    What do I need to bring with me to access the park?

    Guests visiting will need to bring their original ticket/Annual Pass/Fun Card, their reservation confirmation, a face covering, and their photo ID for entry.

    How far in advance can I make a reservation?

    We are currently allowing guests to make reservations through the end of Spooktacular.

    I purchased a ticket from a reseller. Do I need to make a reservation before arriving at the park?

    Yes, reseller ticket holders must make a date-specific reservation online, prior to their visit. Please go here to make your reservation.

    Health and Safety FAQs

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    Will I be required to wear a face covering?

    We have worked diligently with state and local health officials, medical experts and consultants, and attraction industry leaders to develop protocols and guidelines to safely reopen our parks, including requirements for employees and guests to wear face coverings.

     

    Face coverings are required for guests 2 and older. Guests are not required to wear them while eating and drinking, or in designated relaxation areas of the park. Face shields are not an acceptable face covering, and will not be allowed for entry into the park.

    What is considered an acceptable face covering?

    Face coverings that fit within the CDC guidelines are considered appropriate for guests when experiencing our parks. We reserve the right to require guests to remove and replace face coverings that are deemed offensive, or tend to provoke, shock, or offend the community or any group. Face shields are not an acceptable face covering, and will not be allowed for entry into the park.

    Can I bring my own face covering?

    Yes. All Guests ages 2 and older must bring and wear a face covering to enter the park. Click here for San Diego and state of California face covering guidelines and requirements.

    When am I allowed to take my face covering off?

    Face coverings will not be required when guests are eating or drinking, or in designated relaxation areas of the parks.

    What will happen if I have a high temperature?

    If you are feeling sick or have a fever, please stay home. All employees and guests must have their temperatures screened upon arrival using the San Diego County Public Health Department guidelines temperature recommendation of 100 degrees Fahrenheit. For those who do not pass the temperature screening, they will be escorted to a second location for a retest. If their temperature is confirmed, they will be denied entry and we will gladly re-accommodate their visit for an alternate date. 

    How do I buy tickets before visiting the parks?

    To help maintain physical distancing within our parks, all of our parks will require advance online reservations. For more information about the reservation-based admission system, please click here.

    Will park hours change?

    For the latest park hours and scheduling information, please click here.

    Can I still use cash at the parks?

    Yes, guests can still use cash to make in-park purchases, but we highly encourage using contactless payments, including credit cards, debit cards, Apple Pay, Google Pay, etc.

    Will I have to wait to enter the park?

    We anticipate that the arrival process will require more time as we implement the measures required to open our parks safely. Please allow for more time when planning your visit and our staff will assist you upon arrival.

    How are you handling capacity?

    To help maintain physical distancing within our parks, all of our parks will require advance online reservations and will observe capacity limitations for admittance. For more information about the reservation-based admission system, please click here.

    Will all the rides and attractions be open?

    The State of California has not issued theme park reopening guidelines, so all coasters and rides including Skytower, Bayside Skyride, and Sesame Street® Bay of Play children’s play area will remain temporarily closed.

    Will I still be able to see and experience all of the animals?

    Animal exhibits and presentations will be available during Spooktacular. Line queues, viewing area, exhibit capacity and guest flow through exhibits may be adjusted or modified to maintain physical distancing. Guests will be able to enjoy presentations with modified seating to follow physical distancing measures; certain schedules and formats may be temporarily adjusted to maintain physical distancing requirements.

    How will dining areas be different?

    Restaurants across the parks will include arranged seating layouts to accommodate physical distancing. Tables and chairs will be sanitized with increased frequency, condiment and topping stations will be closed, utensils will be pre-packaged, and guests with refillable products will be provided single-use alternatives. In lieu of traditional menus, please click here to see dining options. Additional grab-and-go and pre-packaged food offerings will be added. Buffet-style service areas will be adjusted or closed until further notice.

    How will shopping areas be different?

    In our retail shops and queues, we will have markings for physical distancing and signage directing guests to defined entrances and exits. To minimize contact of items at checkout, bagging and wrapping materials will be given to customers.

    What are you doing to protect the animals in your care from SARS-CoV-2 (the virus that causes COVID-19)?

    The health and welfare of the animals in our care is always of the utmost importance, and we continue to monitor developments regarding SARS-CoV-2 closely. Our experts are following the recommendations of veterinary and public health officials including the American Veterinary Medical Association and the CDC, as we learn more about how SARS-CoV-2 relates to animal health. 

    Our veterinarians are continuously reviewing the most current science and animal health information as well as our response plans that have been developed with feedback from outside animal experts including veterinarians, epidemiologists, and virologists. We are also increasing preventative health screenings during this time. 

    Out of an abundance of caution, teams working with certain animals are using additional personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed.

     

    How long will these protocols be in place?

    These protocols and guidelines serve as enhancements to our existing standard operating procedures due to the COVID-19 pandemic. The protocols and guidelines will be modified based on evolving industry standards and methodologies, public health, and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.

    Current Pass Member FAQs

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    I’m a Pass Member or Fun Card Holder, do I need to pay to get in? How do I make a reservation?

    Pass Members and Fun Card Holders do not need to pay to get into the park but advanced online reservations are required. To make your reservation, please click here.

    I am having trouble logging in with my email and password, what do I do?

    On the Pass Member login page, enter your 16 digit Pass barcode (that begins with the letter A) and zip code in the corresponding fields (shown below) to access your account.


    Pass Member log in with Barcode

    Who can use the Pass Member website?

    All active and expired Pass Members (full paid and EZpay) with a US zip code on their account.


    Note:
    Expired Pass Members can access the website to renew their Passes, but will not have access to all information on the site until their Pass has been renewed. At this time, non-US Pass Members are unable to access the Pass Member Website.

    What’s available to Pass Members on the website?

    The Pass Member website is the key to unlocking Pass Member exclusive benefits and offers. Pass Members have access to all the following and more:

    • Exclusive Offers
    • Discounted Products
    • Renewal Offers
    • EZpay account access
    • List of Monthly Rewards and Pass Benefits

    I just bought a Pass. How do I access the website?

    Once you have your pass barcode, please visit the account sign-up page, (if you don't have an account with us), enter your email address and fill out the requested pass information. Please see Registration Instructions below for more information.  If you do have an account, please login and click the "Add a Pass" button to import this pass to your profile.

    I have a Pass for multiple SeaWorld Parks. Do I need to create a profile on each website?

    Multi-park Pass Members only need to create one online profile. Once created, the same profile can be used across all SeaWorld Parks Pass Member websites, including:


    • SeaWorld San Diego
    • SeaWorld San Antonio
    • SeaWorld Orlando
    • Busch Gardens Tampa
    • Busch Gardens Williamsburg
    • Sesame Place
    • Aquatica Orlando
    • Aquatica San Antonio
    • Aquatica San Diego
    • Adventure Island Tampa
    • Water Country USA Williamsburg
    • Discovery Cove

    I have multiple Passes on my account. Can I redeem offers for the other Passes?

    Yes, Pass Members can access offers for other Pass Members on their account. When an offer is limited per Pass Member, you can redeem it for other Pass Members in your household in a few ways:

     

    1. Attempt to add the pass to your account.  Login to your account and select the "Add a Pass" box.  (Note: not all passes are able to be merge - most often because a separate account has already been created for them... in this case, use one of the other options).

    2. Go to the Pass Member login page, and use the barcode & zip code method to access the offer

    3. Create a separate account for the other person to manage their own offers separately


    Registration Restrictions: Pass Members under the age of 13 cannot register an email address to their barcode or save any profile information. They will, however, have access to specific renewal offers for their Pass when logged in via barcode and zip code.

    Why can’t I update my profile?

    If you logged in using your barcode and zip code, you will be unable to update any profile information. Three easy ways to update your account information:


    Sign up for an account (or sign in to your existing one) using your email address and password

    Visit the Tickets & Reservations counter at our park

    Call: 619-222-4SEA

    I have an expired Pass (or my Pass is about to expire) and want a new one, what do I do?

    If you already signed up on the Pass Member website using your expired Pass: Log in using your email address and password. Then click the Renew Your Pass button and choose from your exclusive renewal offers.


    If you did not sign up on the Pass Member website using your expired Pass: Sign up with your expired Pass' barcode (that begins with the letter A) and zip code. Then click the Renew Your Pass button and choose from your exclusive renewal offers.

    I just bought a Pass and I want to link it to my previous Pass Member profile.

    Any new Pass purchased on a park website, front gate or over the phone will not be automatically tied to a previous online profile; however, you can login to your account & add those to your profile using the "Add a Pass" box in your account page (as long as they have not already been attached to another profile).  Only Passes purchased through the online renewal offers will be automatically linked to your profile.

    I am an existing Pass Member. Where can I find information about my Annual Pass extension?

    Please log in to the Pass Member portal to see personalized information about your Annual Pass, including extensions and upgrades.

    As a Pass Member, do I receive any additional benefits right now?

    Yes! Pass Members get into the park for FREE (with advanced online reservation) and are welcome to enjoy the following:

    Discounts on merchandise and apparel in the park (discount amount based on membership tier level) including:

    Discounts on food & beverages (discount amount based on membership tier level)

    Discounts on Up-Close Parking for Silver and Gold (General Parking is free for Silver and Gold Members. Platinum receives free Up-Close Parking). May be purchased at the parking toll booth prior to entering the parking lot

    Exclusive Pass Member Rewards

    Are Teacher and Preschool Passes being extended?

    Free Teacher Fun Card and Preschool Passes get free admission to Spooktacular but must make a reservation prior to arriving. Eligible teachers and preschoolers can get a 2021 Teacher Card and Preschool Pass when they become available. Paid Preschool Passes will be extended into 2021.

    Registration Instructions

    Step 1: Go to SeaWorld San Diego's Pass Member login page.


    Step 2: Enter your email address. If you have previously signed up for an account on our website, please use that email address. If not, click the "SIGN UP NOW" link instead

    SeaWorld San Diego Online Account Log In

    Step 3: Enter a password. If you have created an account previously, you will be prompted to enter the password associated with the email address provided. If you have not previously created an account, please create a password at least eight (8) characters long, including at least one (1) number, one (1) uppercase letter, and one (1) lowercase letter.


    Step 4: If you clicked "SIGN UP NOW", enter your Pass barcode. Barcode is the 16 or 19 digit number that begins with the letter “A” . 

    SeaWorld San Diego Online Account Log In

    Step 5: Enter the Zip Code associated with the credit card used to purchase your Pass.