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Frequently Asked Questions

General FAQs

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What safety precautions will you continue to have in place?

SeaWorld will continue to have enhanced cleaning protocols in place and hand sanitizer will be available throughout the park.

I am a Pass Member. Can I use my Friend for Free/Free Guest Tickets right now?

Thank you for being a Pass Member. Please check your Pass Member portal for more information about available Friend for Free Tickets. Friend for Free Tickets are available on specific dates communicated by SeaWorld.

 

Guest Ticket Redemption Windows Guest Ticket Redemption Windows

 

Guest Ticket Redemption Windows Guest Ticket Redemption Windows

 

Friend for Free Tickets must be redeemed online in the Pass Member Portal before park entry. Pass Member must accompany guest when entering the park. Blockout dates apply. Your Friend for Free Ticket confirmation must be brought for scanning at park entry, via mobile phone or printouts. Friend for Free Ticket must be used on the same date of redemption. For more details and to redeem, please visit your Pass Portal.


How to Redeem Your Friend for Free Ticket:
Step 1: Log in to the Pass Member Portal using your Annual Pass barcode and your zip code, or email and password.
Step 2: Add the Friend for Free ticket to your cart and check out.
Step 3: Pass Members must accompany Friend for Free Ticket holders 

Can I use my Teacher or Preschool Fun Card?

2021 Teacher and Preschool Fun Card Holders get unlimited admission (blockout dates apply). Paid 2020 Preschool Passes are extended through 2021 (blockout dates apply).

Can I use my previously purchased Single-Day or Multi-Day ticket?

Yes, previously purchased tickets will be accepted.

What dates and times are you open?

For park hours and presentation times, please click here.

Can I rent a wheelchair or stroller online?

Yes, wheelchairs and strollers are available to rent online or when you arrive at the park.


Strollers are located inside the park at the rental shop near Guest Services. Guests must be 18 years or older to rent strollers. For safety reasons, all strollers must be parked outside of most exhibits and attractions. SeaWorld is not responsible for strollers or their content left unattended in the park.


The rental shop is located inside the park near Guest Services. Guests must be 18 years or older to rent these items. Wheelchair access is provided at all shows and attractions.

Why am I only able to add one person to my Dolphin Encounter purchase?

The reservation pricing shown is for one guest. You will be able to add up to 5 additional guests to your reservation when you check in to the Dolphin Encounter interaction inside the park.

What are the operating hours for the call center?

The call center is open Monday-Friday, 5:00AM - 5:00PM PST. Please call 619-222-4SEA.

Can I smoke at SeaWorld?

For the convenience of guests who wish to smoke, SeaWorld provides Designated Smoking Areas (this includes Electronic Cigarettes). Please refer to the park map for directions to these areas.

Is there free Wi-Fi for guests at SeaWorld San Diego?

We offer free Wi-Fi to our guests but please note that signal reception may vary by location and device type. After entering the park, select SeaWorldGuest to connect.

What credit cards are accepted at SeaWorld?

MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants and gift shops with proper identification. Sorry, personal checks not accepted.

Is there public transportation to SeaWorld?

The Metropolitan Transit System offers daily bus service to SeaWorld from the Old Town Transit Center, via routes 8 and 9. The distance is approximately four miles with travel time of about fifteen minutes. Old Town Transit Center offers connections to Amtrak, Coaster and other bus services. For more information visit www.sdmts.com.

Where can I find a map?

You can view the map online before your visit. The SeaWorld App also has an interactive map feature to help you find your way during your visit.

What items are prohibited at SeaWorld?

In order to maintain a safe environment for all SeaWorld guests and ambassadors, the following items are prohibited at SeaWorld. We thank you for your understanding and cooperation.

  • Weapons of any kind or objects that appear to be weapons (to include self-defense sprays, pocket knives, toy guns, squirt guns, water blasters, etc.);
  • Recreational devices such as drones, remote-controlled toys, skateboards, scooters, shoes with built-in wheels, roller and inline skates;
  • Alcoholic beverages, marijuana, drug paraphernalia or other illegal substances;
  • Glass containers (excluding small baby food jars) and plastic straws;
  • Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied;
  • Flags, banners, signs, or voice amplification devices used for the purpose of conducting demonstrations or to incite a crowd;
  • Large markers, permanent pens and spray paint;
  • Fireworks and other flammable items;
  • Laser pens, laser pointers or similar focused light devices;
  • Articles of clothing with offensive language or images.  

Do children get free admission?

Children ages 2 and younger are free and do not require an admission ticket to visit SeaWorld San Diego.

Where is SeaWorld in San Diego?

The park address is 500 SeaWorld Drive, San Diego, CA 92109, near the intersection of Interstate 5 and Interstate 8. SeaWorld is located about 15 minutes north-west of downtown San Diego and San Diego International Airport (SAN).

Are there bicycle racks available?

Bicycle racks for your use are conveniently located outside the Main Gate Plaza.

Does SeaWorld have a guide for guests with disabilities?

SeaWorld San Diego is committed to providing a safe and enjoyable environment to all guests. The Accessibility Guide provides an overview of services and facilities available for guests with disabilities who are visiting SeaWorld® San Diego, including information pertaining to shows and exhibits.

Does SeaWorld have ATMs?

Yes, Welch ATMs are located throughout the park.

Does SeaWorld have lost and found?

If you have recently visited the park and lost an item, please here to report your missing item. SeaWorld is not responsible for lost, missing or stolen personal property.

Can I make an animal encounter reservation in the park?

Yes, however because of limited capacity and popularity of the animal encounters, it is highly recommended to make animal encounter reservations online in advance of your visit. Animal encounters sell out far in advance. You can check animal encounter availability, and make your online reservation here. Pass Members receive a discount on select animal encounters - please log in to your account to make your reservation.

May I bring my own food and beverages into SeaWorld San Diego?

No outside food, beverages, or coolers are allowed to be brought into SeaWorld San Diego, except you may bring a bottle of water or a refillable water bottle. Exceptions may be made for Guests with special dietary needs, including food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods.

Learn more about our unique dining programs offered at SeaWorld San Diego.

Review SeaWorld San Diego’s important information regarding guests with food allergies.

What is SeaWorld San Diego's cancellation/refund policy?

SeaWorld San Diego’s zero change fee policy allows Guest to change previously purchased a date-specific ticket to a different date by calling 619-222-4SEA between 8:00 a.m. and 8:00 p.m. PST. Additional cost applies for dates with higher ticket prices. No refund or credit is given for changes from dates with higher prices to dates with lower prices. Tickets, Passes, Membership, and Fun Cards are nonrefundable, nontransferable, revocable, and may not be redeemed for cash. Other restrictions may apply.

Most in-park experiences and products may be rescheduled 1 or more times with no fee if rebooked at least 24-48 hours prior to date of reservation (product-dependent) by calling 619-222-4SEA between 8:30 a.m. and 5:00 p.m. PST. Please see specific reservation product descriptions and disclaimers for cancellation policy.

Health and Safety FAQs

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Will I be required to wear a face covering?

The California Department of Public Health (CDPH) recommends that people attending certain public occasions be fully vaccinated, obtain a negative COVID-19 test beforehand, or wear a face covering.

Can I still use cash at the parks?

Yes, guests can still use cash to make in-park purchases, but we highly encourage using contactless payments, including credit cards, debit cards, Apple Pay, Google Pay, etc.

What are you doing to protect the animals in your care from SARS-CoV-2 (the virus that causes COVID-19)?

The health and welfare of the animals in our care is always of the utmost importance, and we continue to monitor developments regarding SARS-CoV-2 closely. Our experts are following the recommendations of veterinary and public health officials including the American Veterinary Medical Association and the CDC, as we learn more about how SARS-CoV-2 relates to animal health. 

 

Our veterinarians are continuously reviewing the most current science and animal health information as well as our response plans that have been developed with feedback from outside animal experts including veterinarians, epidemiologists, and virologists. We are also increasing preventative health screenings during this time. 

 

Out of an abundance of caution, teams working with certain animals are using additional personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed. 

Pass Member FAQs

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What’s the best way to learn about special offers, additional rewards, and Pass Member access to new attractions?

The best way to stay in the know is to sign up to receive Pass Member email communications! Use the same email address associated with your Annual Pass account, sign up here to receive our monthly newsletter, special offers, learn how to be among the first to ride new attractions, and more.

Active Pass Members will be invited to enjoy exclusive ride times on Emperor when it opens in March 2022.

If you purchased a Fun Card or an Annual Pass on or after November 19, 2019 that will no longer be valid in March 2022, please click here to register for a special opportunity to ride Emperor when it opens. Your response must be received by Sept. 30, 2021.

I am having trouble logging in with my email and password, what do I do?

On the Pass Member login page, enter your 16 digit Pass barcode (that begins with the letter A) and zip code in the corresponding fields (shown below) to access your account.


Who can use the Pass Member portal?

All active and expired Pass Members (full paid and EZpay) with a US zip code on their account.


Note:
Expired Pass Members can access the Pass Member portal to renew their Passes, but will not have access to all information on the site until their Pass has been renewed. At this time, non-US Pass Members are unable to access the Pass Member portal.

What’s available to Pass Members on the Pass Member portal?

The Pass Member portal is the key to unlocking Pass Member exclusive benefits and offers. Pass Members have access to all the following and more:

  • Exclusive Offers
  • Discounted Products
  • Renewal Offers
  • EZpay account access
  • List of Monthly Rewards and Pass Benefits

I just bought an Annual Pass. How do I access the Pass Member portal?

Once you have your pass barcode, please visit the account sign-up page, (if you don't have an account with us), enter your email address and fill out the requested pass information. Please see Registration Instructions below for more information.  If you do have an account, please login and click the "Add a Pass" button to import this pass to your profile.

I have an Annual Pass for multiple SeaWorld Parks. Do I need to create a profile on each Pass Member portal?

Multi-park Pass Members only need to create one online profile. Once created, the same profile can be used across all SeaWorld Parks Pass Member portals, including:


• SeaWorld San Diego
• SeaWorld San Antonio
• SeaWorld Orlando
• Busch Gardens Tampa
• Busch Gardens Williamsburg
• Sesame Place
• Aquatica Orlando
• Aquatica San Antonio
• Adventure Island Tampa
• Water Country USA Williamsburg
• Discovery Cove

I have multiple Annual Passes on my account. Can I redeem offers for the other Annual Passes?

Yes, Pass Members can access offers for other Pass Members on their account. When an offer is limited per Pass Member, you can redeem it for other Pass Members in your household in a few ways:

 

1. Attempt to add the pass to your account.  Login to your account and select the "Add a Pass" box.  (Note: not all passes are able to be merged - most often because a separate account has already been created for them... in this case, use one of the other options).

2. Go to the Pass Member login page, and use the barcode & zip code method to access the offer

3. Create a separate account for the other person to manage their own offers separately


Registration Restrictions: Pass Members under the age of 13 cannot register an email address to their barcode or save any profile information. They will, however, have access to specific renewal offers for their Pass when logged in via barcode and zip code.

Why can’t I update my profile?

If you logged in using your barcode and zip code, you will be unable to update any profile information. Three easy ways to update your account information:


Sign up for an account (or sign in to your existing one) using your email address and password

Visit the Tickets & Reservations counter at our park

Call: 619-222-4SEA

I have an expired Annual Pass (or my Annual Pass is about to expire) and want a new one, what do I do?

If you already signed up on the Pass Member portal using your expired Pass: Log in using your email address and password. Then click the Renew Your Pass button and choose from your exclusive renewal offers.


If you did not sign up on the Pass Member portal using your expired Pass: Sign up with your expired Pass' barcode (that begins with the letter A) and zip code. Then click the Renew Your Pass button and choose from your exclusive renewal offers.

I just bought an Annual Pass and I want to link it to my previous Pass Member profile.

Any new Annual Pass purchased on a park website, front gate or over the phone will not be automatically tied to a previous online profile; however, you can login to your account and add those to your profile using the "Add a Pass" box in your account page (as long as they have not already been attached to another profile).  Only Annual Passes purchased through the online renewal offers will be automatically linked to your profile.

My Annual Pass is lost or stolen - what do I do?

Reprints will be issued at the Ticket Services windows just outside of the Entrance turnstiles. Adults must present valid government-issued photo identification in order to receive their reprinted Annual Pass.

How do I redeem my free Annual PhotoKey?

Show your Pass Member Reward or Annual Pass at SeaPixels (located near The SeaWorld Store) to redeem for your free Annual PhotoKey. You will be provided with a PhotoKey Member Card that can be used at any participating photo location (excludes character meet & greets and special events) and start collecting your digital memories. 

How do I purchase my discounted Animal Encounters?

To purchase discounted Animal Encounters, you must log in to the Pass Member Portal using your Annual Pass barcode and zip code.

I am a Platinum Pass Member. How do I redeem my free Reserved Seating?

To redeem free Reserved Seating, Platinum Pass Members must log in to the Pass Member Portal using their Annual Pass barcode and zip code. Please note, daily quantities of free Reserved Seating are limited and not guaranteed. 

When can I use my Free Guest Tickets included with my Annual Pass?

Silver, Gold, and Platinum Pass Members with Free Guest Ticket rewards can redeem their tickets during special periods throughout the year.

Guest Ticket Redemption Windows Guest Ticket Redemption Windows

Guest Ticket Redemption Windows Guest Ticket Redemption Windows

How do I redeem a Friend for Free Ticket?

Friend for Free Tickets must be redeemed online in the Pass Member Portal. Friend for Free Tickets can be used on dates specified by SeaWorld CA. Please note, Pass Members must accompany Friend for Free Ticket holders on the day of the guest’s visit.:

 

How to Redeem Your Friend for Free Ticket:

Step 1: Log in to the Pass Member Portal using your Annual Pass barcode and your zip code, or email and password.

Step 2: Add the Friend for Free ticket to your cart and check out.

Step 3: Pass Members must accompany Friend for Free Ticket holders

 

Why can’t I book Dine with Orcas?

Due to dining constraints that follow COVID-19 guidelines, Dine with Orcas is temporarily closed. We are continually evaluating when we can start offering these special benefits to our valued Pass Members. Thank you for your patience.

How do I view the Annual Pass benefits that are available to me right now?

To see all your current available Pass Members benefits, please log in to the Pass Member Portal using your Annual Pass barcode and zip code.