Bier Fest Dark Blue

Frequently Asked Questions

Important Park Update

SeaWorld San Diego is operating as a theme park. Per state restrictions, attendance is generally limited to California in-state visitors. Fully vaccinated persons from out-of-state can visit the park if they show proof of a fully completed COVID-19 vaccine. To adhere to capacity guidelines, and for the health and safety of our animals, employees and guests, reservations and proper face coverings are required to enter the park. Starting June 15, SeaWorld San Diego will return to usual operations with no COVID-19 restrictions, including current restrictions for out of state visitors. The California Department of Public Health (CDPH) recommends that people attending certain public occasions be fully vaccinated, obtain a negative COVID-19 test beforehand, or wear a face covering.

Learn More

CA COVID-19 Restrictions FAQs

Expand All
Who is allowed to visit the park under the current CA state guidelines?

Attendance is limited to CA in-state visitors and out-of-state visitors who are fully vaccinated* and show proof of a fully completed COVID-19 vaccine (you are considered fully vaccinated two weeks after your second shot, or two weeks after the one-dose vaccine) per state COVID-19 restrictions. Please continue to monitor our website for updates on these restrictions and availability for non-California residents. CA in-state visitors may be asked to present proof of residency upon entry. Party sizes may not contain more than 3 households. To adhere to capacity guidelines and for the health and safety of our guests and employees, reservations are required to enter the park. SeaWorld will continue to operate with enhanced health and safety protocols for cleaning and sanitizing, physical distancing, and face covering requirements.

I am a CA in-state visitor, can I bring a non-CA resident guest to the park with me?

Yes, if the out-of-state visitors are fully vaccinated* and are able to show proof of completed COVID-19 vaccination**. CA in-state visitors may be asked to present proof of residency upon entry. Party sizes may not contain more than 3 households. To adhere to capacity guidelines and for the health and safety of our guests and employees, reservations are required to enter the park. SeaWorld will continue to operate with enhanced health and safety protocols for cleaning and sanitizing, physical distancing, and face covering requirements.

I am a Pass Member, Fun Card Holder or ticket holder and I am not a CA in-state visitor so I cannot visit the park at this time. What do I do?

Pass Members, Fun Card Holders and ticket holders who are not CA in-state visitors may visit with proof of completed COVID-19 vaccination**. Please monitor our website for updates on these restrictions. We will also send an email when the restriction has been lifted. Please make sure you are subscribed to emails here to stay up to date.

I am not a CA in-state visitor, but I already bought a ticket with a reservation dated on or after April 12, 2021. What should I do?

Due to CA state guidelines, out-of-state visitors will be required to show proof of a completed COVID-19 vaccine**. If you cannot provide requested verification, please continue to monitor our website for updates on these restrictions and availability for non-California in-state visitors. When the restriction removal date is announced, please email [email protected] to reschedule your visit.

I am not a CA in-state visitor, but I am a Fun Card Holder or Pass Member who already made a reservation for a visit dated on or after April 12, 2021. What should I do?

Thank you for being a member! Due to CA state guidelines, attendance is limited to CA in-state visitors and out-of-state visitors who are fully vaccinated* and can show proof of completed vaccination**. Please continue to monitor our website for updates on these restrictions. When the restriction removal date is announced, we encourage you to reschedule your visit here. You will be asked to provide your order number and email address. If you do not have this information, please email [email protected] for assistance.

  • *Per CDC, you are considered fully vaccinated two weeks after your second shot if you receive a COVID-19 vaccine that require two shots, and two weeks after your shot if you receive a COVID-19 vaccine that requires only one dose.

    ** Per CDC, the following are acceptable as proof of full vaccination: Vaccination card (which includes name of person vaccinated, type of vaccine provided and date last dose administered) OR a photo of a vaccination card as a separate document OR a photo of the attendee’s vaccine card stored on a phone or electronic device OR documentation of vaccination from a healthcare provider.

     

General FAQs

Expand All
Are rides open?

Yes! SeaWorld is now operating as a theme park with rides. Ride availability may vary and is subject to change without notice.

Which rides are open?

Experience the heart-pounding thrill of Electric Eel, a multi-launch coaster with high-energy twists, electrifying loops and inversions. For kid-friendly fun, families are invited to enjoy Shipwreck Rapids, Tentacle Twirl, Sea Dragon Drop, Octarock and Aqua Scout, plus Elmo's Flying Fish, Oscar’s Rockin’ Eel, and Abby’s Sea Star Spin located in Sesame Street® Bay of Play! We will continue to open other rides, and please note that ride availability may vary and is subject to change without notice.

What safety precautions will you have in place for rides?

Rides will be open, kept to a limited capacity, and have enhanced health and safety measures in place, including markings for physical distancing in queue lines and modified seating to maintain physical distancing. In addition, hand sanitizer will be available at the entrance and exit of all rides, and the park is increasing the frequency of cleaning and sanitizing.

Do I have to wear my face covering on rides and roller coasters?

Yes, due to COVID-19 protocol, all guests must wear their masks on rides and coasters. Face coverings will not be required when guests are eating or drinking, or in designated relaxation areas of the parks.

Will animal exhibits and presentations still be available while you are open as a theme park?

Yes, our animal exhibits and educational presentations will still be available when we reopen other attractions.

I am a Pass Member or Fun Card Holder. Do I need to make a reservation?

Yes - reservations are required to manage capacity for the health and safety of our guests and to comply with state and local governmental requirements. All Pass Members and Fun Card Holders must make a reservation before visiting the park, here.

I am a Pass Member. Can I use my Friend for Free/Free Guest Tickets right now?

Thank you for being a Pass Member. We currently have one (1) Friend for Free Ticket valid through April 30 (blockout dates apply) per qualifying SeaWorld San Diego Silver, Gold or Platinum Annual Pass Members.


Friend for Free Tickets must be redeemed online in the Pass Member Portal before park entry and reservations must be made due to limited capacity. Pass Member must accompany guest when entering the park. Blockout dates apply. Both your Friend for Free Ticket confirmation and Reservation confirmation must be brought for scanning at park entry, via mobile phone or printouts. Friend for Free Ticket must be used on the same date of redemption. For more details and to redeem, please visit your Pass Portal.


How to Redeem Your Friend for Free Ticket:
Step 1: Log in to the Pass Member Portal using your Annual Pass barcode and your zip code, or email and password.
Step 2: Add the Friend for Free ticket to your cart and check out.
Step 3: Check your email for confirmation, and use the barcode on your Friend for Free Ticket to make a visit reservation here
Step 4: Pass Members must accompany Friend for Free Ticket holders – don’t forget to make your reservation too on a separate transaction!

Can I use my Teacher or Preschool Fun Card?

2021 Teacher and Preschool Fun Card Holders get free admission but must make a reservation online prior to arriving, here. Paid 2020 Preschool Passes are extended through 2021 (blockout dates apply).

Can I use my previously purchased Single-Day or Multi-Day ticket?

Yes, previously purchased tickets will be accepted but advanced online reservations are required. To make your reservation please click here.

What dates and times are you open?

For park hours and presentation times, please click here.

What is the SeaWorld Animal Rescue Scavenger Hunt?

Purchase a SeaWorld Animal Rescue Scavenger Hunt sticker map at The SeaWorld Store to get started on your quest! Explore the park to find all 8 of the animals around the park and mark each location on your map with the correct animal sticker as you enjoy your day at SeaWorld. When you’ve found them all, bring your completed map back to The SeaWorld Store to collect a special gift just for you!

Additional purchase required. Up to 50% off for Pass Members. One gift per completed map, while supplies last. Subject to change without notice.

Can I rent a wheelchair or stroller online?

Yes, wheelchairs and strollers are available to rent online or when you arrive at the park.


Strollers are located inside the park at the rental shop near Guest Services. Guests must be 18 years or older to rent strollers. For safety reasons, all strollers must be parked outside of most exhibits and attractions. SeaWorld is not responsible for strollers or their content left unattended in the park.


The rental shop is located inside the park near Guest Services. Guests must be 18 years or older to rent these items. Wheelchair access is provided at all shows and attractions.

Why am I only able to add one person to my Dolphin Encounter purchase?

The reservation pricing shown is for one guest. You will be able to add up to 5 additional guests to your reservation when you check in to the Dolphin Encounter interaction inside the park.

I previously booked an animal encounter that got canceled during temporary closure, how can I reschedule?

For guests who booked an animal encounter scheduled during the time that the park is temporarily closed, they can be rescheduled all the way through December 31, 2021.
 
If you are unable to book for another date, for refund questions, please email [email protected].

What are the operating hours for the call center?

The call center is open Monday-Friday, 5:00AM - 5:00PM PST. Please call 619-222-4SEA.

Can I smoke at SeaWorld?

For the convenience of guests who wish to smoke, SeaWorld provides Designated Smoking Areas (this includes Electronic Cigarettes). Please refer to the park map for directions to these areas.

Is there free Wi-Fi for guests at SeaWorld San Diego?

We offer free Wi-Fi to our guests but please note that signal reception may vary by location and device type. After entering the park, select SeaWorldGuest to connect.

What credit cards are accepted at SeaWorld?

MasterCard, Visa, American Express, Discover and JCB are accepted at all ticket booths, restaurants and gift shops with proper identification. Sorry, personal checks not accepted.

Is there public transportation to SeaWorld?

The Metropolitan Transit System offers daily bus service to SeaWorld from the Old Town Transit Center, via routes 8 and 9. The distance is approximately four miles with travel time of about fifteen minutes. Old Town Transit Center offers connections to Amtrak, Coaster and other bus services. For more information visit www.sdmts.com.

Where can I find a map?

You can view the map online before your visit. The SeaWorld App also has an interactive map feature to help you find your way during your visit.

What items are prohibited at SeaWorld?

In order to maintain a safe environment for all SeaWorld guests and ambassadors, the following items are prohibited at SeaWorld. We thank you for your understanding and cooperation.

  • Weapons of any kind or objects that appear to be weapons (to include self-defense sprays, pocket knives, toy guns, squirt guns, water blasters, etc.);
  • Recreational devices such as drones, remote-controlled toys, skateboards, scooters, shoes with built-in wheels, roller and inline skates;
  • Alcoholic beverages, marijuana, drug paraphernalia or other illegal substances;
  • Glass containers (excluding small baby food jars) and plastic straws;
  • Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied;
  • Flags, banners, signs, or voice amplification devices used for the purpose of conducting demonstrations or to incite a crowd;
  • Large markers, permanent pens and spray paint;
  • Fireworks and other flammable items;
  • Laser pens, laser pointers or similar focused light devices;
  • Articles of clothing with offensive language or images.  

Do children get free admission?

Children ages 2 and younger are free and do not require an admission ticket or a reservation to visit SeaWorld San Diego.

Where is SeaWorld in San Diego?

The park address is 500 SeaWorld Drive, San Diego, CA 92109, near the intersection of Interstate 5 and Interstate 8. SeaWorld is located about 15 minutes north-west of downtown San Diego and San Diego International Airport (SAN).

Are there bicycle racks available?

Bicycle racks for your use are conveniently located outside the Main Gate Plaza.

Does SeaWorld have a guide for guests with disabilities?

SeaWorld San Diego is committed to providing a safe and enjoyable environment to all guests. The Accessibility Guide provides an overview of services and facilities available for guests with disabilities who are visiting SeaWorld® San Diego, including information pertaining to shows and exhibits.

Does SeaWorld have ATMs?

Yes, Welch ATMs are located throughout the park.

Does SeaWorld have lost and found?

If you have recently visited the park and lost an item, please here to report your missing item. SeaWorld is not responsible for lost, missing or stolen personal property.

Can I make an animal encounter reservation in the park?

Yes, however because of limited capacity and popularity of the animal encounters, it is highly recommended to make animal encounter reservations online in advance of your visit. Animal encounters sell out far in advance. You can check animal encounter availability, and make your online reservation here. Pass Members receive a discount on select animal encounters - please log in to your account to make your reservation.

May I bring my own food and beverages into SeaWorld San Diego?

No outside food, beverages, or coolers are allowed to be brought into SeaWorld San Diego, except you may bring a bottle of water or a refillable water bottle. Exceptions may be made for Guests with special dietary needs, including food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods.

Learn more about our unique dining programs offered at SeaWorld San Diego.

Review SeaWorld San Diego’s important information regarding guests with food allergies.

What is SeaWorld San Diego's cancellation/refund policy?

SeaWorld San Diego’s zero change fee policy allows Guest to change previously made admissions reservations to a different date by calling 619-222-4SEA between 8:00 a.m. and 8:00 p.m. PST. Additional cost applies for dates with higher ticket prices. No refund or credit is given for changes from dates with higher prices to dates with lower prices. Tickets, Passes, Membership, and Fun Cards are nonrefundable, nontransferable, revocable, and may not be redeemed for cash. Other restrictions may apply.

Most in-park experiences and products may be rescheduled 1 or more times with no fee if rebooked at least 24-48 hours prior to date of reservation (product-dependent) by calling 619-222-4SEA between 8:30 a.m. and 5:00 p.m. PST. Please see specific reservation product descriptions and disclaimers for cancellation policy.

Health and Safety FAQs

Expand All
Will I be required to wear a face covering?

We have worked diligently with state and local health officials, medical experts and consultants, and attraction industry leaders to develop protocols and guidelines to safely reopen our parks, including requirements for employees and guests to wear face coverings.

 

Face coverings are required for guests 2 and older. Guests are not required to wear them while eating and drinking, or in designated relaxation areas of the park. Face shields are not an acceptable face covering, and will not be allowed for entry into the park.

What is considered an acceptable face covering?

Face coverings that fit within the CDC guidelines are considered appropriate for guests when experiencing our parks. We reserve the right to require guests to remove and replace face coverings that are deemed offensive, or tend to provoke, shock, or offend the community or any group. Face shields are not an acceptable face covering, and will not be allowed for entry into the park.

Can I bring my own face covering?

Yes. All Guests ages 2 and older must bring and wear a face covering to enter the park. Click here for San Diego and state of California face covering guidelines and requirements.

When am I allowed to take my face covering off?

Face coverings will not be required when guests are eating or drinking, or in designated relaxation areas of the parks.

How do I buy tickets before visiting the parks?

To help maintain physical distancing within our parks, all of our parks will require advance online reservations. For more information about the reservation-based admission system, please click here.

Can I still use cash at the parks?

Yes, guests can still use cash to make in-park purchases, but we highly encourage using contactless payments, including credit cards, debit cards, Apple Pay, Google Pay, etc.

How are you handling capacity?

To help maintain physical distancing within our parks, all of our parks will require advance online reservations and will observe capacity limitations for admittance. For more information about the reservation-based admission system, please click here.

How will dining areas be different?

Restaurants across the parks will include arranged seating layouts to accommodate physical distancing. Tables and chairs will be sanitized with increased frequency, condiment and topping stations will be closed, utensils will be pre-packaged, and guests with refillable products will be provided single-use alternatives. In lieu of traditional menus, please click here to see dining options. Additional grab-and-go and pre-packaged food offerings will be added. Buffet-style service areas will be adjusted or closed until further notice.

How will shopping areas be different?

In our retail shops and queues, we will have markings for physical distancing and signage directing guests to defined entrances and exits. To minimize contact of items at checkout, bagging and wrapping materials will be given to customers.

What are you doing to protect the animals in your care from SARS-CoV-2 (the virus that causes COVID-19)?

The health and welfare of the animals in our care is always of the utmost importance, and we continue to monitor developments regarding SARS-CoV-2 closely. Our experts are following the recommendations of veterinary and public health officials including the American Veterinary Medical Association and the CDC, as we learn more about how SARS-CoV-2 relates to animal health. 

Our veterinarians are continuously reviewing the most current science and animal health information as well as our response plans that have been developed with feedback from outside animal experts including veterinarians, epidemiologists, and virologists. We are also increasing preventative health screenings during this time. 

Out of an abundance of caution, teams working with certain animals are using additional personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed.

 

How long will these protocols be in place?

These protocols and guidelines serve as enhancements to our existing standard operating procedures due to the COVID-19 pandemic. The protocols and guidelines will be modified based on evolving industry standards and methodologies, public health, and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.

Reservations FAQs

Expand All
Why do guests need a reservation to visit the park?

In order to manage capacity, maintain physical distancing and to help ensure a safe and fun experience at the park, all guests are required to make a reservation prior to visiting.

How does the reservation process work?

To make a reservation, you must have a ticket, Fun Card or Annual Pass. 
 
If you do not already have a ticket, Fun Card or Annual Pass, you must purchase one before making a reservation. You will be prompted to make a reservation during the process of purchasing a ticket, Fun Card or Annual Pass.

  •  Guests can purchase and make a reservation for same-day tickets if there is inventory available
  •  Single-day tickets are date specific, so your reservation to visit is included automatically when you choose the date of your ticket
  •  Guests can make a reservation on the same day of a planned visit if there is inventory available

 

 

If you have an existing ticket, Fun Card or Annual Pass, you must make a reservation prior to visiting the park. We have reserved daily capacity for our valued Pass Members and Fun Card holders. Guests can make a reservation on the same day of a planned visit if there is inventory available. To make a reservation if you have an existing ticket, Fun Card or Annual Pass: 

 

  1. 1. Click here or go to the site homepage and click the "Reserve Now" button
  2. 2. Identify yourself as either a ticket, Fun Card, or Annual Pass holder
  3. 3. Select the date you would like to visit
  4. 4. Enter your ticket, Fun Card, or Annual Pass barcode number and email address to confirm your reservation

 

 

Once you receive your reservation confirmation via email, you must bring that confirmation along with your single-day ticket, Fun Card, or Annual Pass to enter the park.

 

Do I need reservations for anything else other than my ticket, Fun Card or Annual Pass?

Guests purchasing premium experiences (dining, animal interactions) will need to make a reservation for the date of their premium experience in addition to the reservation required to enter the park.  


Please click here to reserve a date for your premium experience by entering your Ticket or Pass barcode. 

I purchased a date-specific ticket or I reserved a visit date with my Fun Card, Pass, or non-date-specific existing ticket but I need to change it. What do I do?

To reschedule your reservation date, click here. You will need the email address used for your reservation, and your order number.

My ticket is showing up as not found/expired when I register, what do I do?

Please call us at 407-545-5550 in advance of your visit. Guests without reservations cannot be guaranteed entry into the park due to limited capacity.

The system is not letting me make a reservation or finalize my transaction. What can I do?

If you are unable to make a reservation on your first attempt, we recommend trying these options:

  • Empty your cart by clicking “remove” on each item (your cart must be empty to proceed) and try again
  • Attempt to make the reservation in an incognito or private browsing window
  • Attempt to make the reservation on a different device (switch from phone to desktop, or vice versa)
 

Do I need a reservation for anyone younger than 3?

Children ages 2 and under do not require a reservation, or an admission ticket for entry. Only ticketed guests ages 3 and older require a reservation for entry.

Does each person have to reserve individually, or can my entire party reserve at the same time?

Everyone in your party requires a reservation. Children ages 2 and under do not require a reservation or ticket for entry. Guests can make a reservation for up to 6 people at a time. If your group is over 6 guests, you must go in and make two separate reservations for the same day.

What kind of ticket holders are required to make reservations?

  • Single-day tickets
  • Multi-day tickets
  • Group tickets
  • Free tickets
  • Reseller Tickets
  • Fun Cards
  • Annual Passes
  • Teacher Cards
  • Preschool Cards
  • Friends & Family Passes
  • Can I make a reservation on the same day as my planned visit?

    Yes, you can make a reservation on the same day of your planned visit if there is inventory availability. 

    Can I purchase a date-specific ticket on the same day as my planned visit?

    Yes, you can purchase a date-specific ticket on the same day of your visit if there is inventory availability.

    I currently have a valid single-day ticket, group ticket, Annual Pass, or Fun Card in my possession and I want to reserve my day. What do I do?

    Please click here or go to “Reserve Now” on the homepage. Then find your ticket category, select the number of guests in your party, and choose your date of visit to create your reservation.

    I currently have a valid multi-day ticket, do I need to make a reservation for each day I plan to visit?

    Yes, reservations will need to be made for each day and each park a guest plans to visit. This can be done on that individual park’s website using the barcode on your multi-day ticket.

    I am going to buy a single-day ticket. How do I reserve my day?

    When you select the quantity of tickets you want to purchase, you will be prompted to select your date of visit. Once your transaction is complete, your single-day ticket will be date-specific.

    I am going to buy a Fun Card or an Annual Pass. Do I need to reserve my visit date?

    Yes, once you purchase your Fun Card or Annual Pass and your transaction is complete, you will be prompted to return back into the reservation system to reserve your first visit date.

    I want to purchase a multi-day/multi-park ticket. What do I need to do to reserve my day?

    Reservations are required for multi-day/multi-park tickets. You can visit one park per day and must make reservations for each day and each park separately.

    If I have tickets valid for 2020 can they be used in 2021?

    For guests who have 2020 tickets that expired during the time that the park was temporarily closed, they have been automatically extended all the way through December 31, 2021. Internationally purchased tickets will be extended through the first week of 2022. There is no action required on your part. If you have further questions, please email us directly [email protected].

    What if I already purchased a ticket and made a reservation during temporarily closure?

    Your tickets will be automatically extended through 2021. Guests who have reservations that could not use it during the time that the park is temporarily closed, can rebook their reservation for any other date through 2021. An email with additional information for re-booking will be sent to all impacted guests once the park is permitted to reopen. No action on your part is needed at this time. If you have further questions, please email us directly [email protected].

    I currently have a complimentary Teacher Card/Preschool Card/Friends and Family Pass, how do I make a reservation?

    Teacher Card, Friends and Family Pass, and Preschool Card holders will make reservations under the Fun Card category on the reservation page.

    Do you have free tickets for active duty military through Waves of Honor?

    Through our Waves of Honor program, Active Duty personnel and up to three direct dependents may enjoy one complimentary admission. 

    You will be required to make an online reservation using your Waves of Honor ticket barcodes after your redeem your tickets, and prior to your visit.

    Waves of Honor tickets are available here. Waves of Honor reservations must be made here.

    I bought my ticket from a travel agent/ticket reseller, can I make reservations using this system?

    Yes, if you have a voucher, you are able to make a reservation through the reservation system here.

    I purchased tickets as part of an official vacation package. Do I need to make reservations?

    Yes. Guests that have already purchased an Official Vacation Package through our website will need to make reservations for the park by clicking here.

    What percentage of the park’s daily capacity will be reservation-based?

    100%. All guests will need to have a reservation or dated admission product to visit a park.

    What happens if I show up at the park without a reservation?

    We strongly discourage guests from visiting the park unless they have a reservation. Guests without reservations will only be permitted to enter if capacity is available, and admission is not guaranteed. 

    Is there an extra charge for using the reservation system?

    There is no charge for using the reservation system. The reservation system is a tool we have introduced to help manage capacity so that guests can enjoy a safe and fun experience while maintaining physical distancing. 

    Can reservations be transferred from one guest to another?

    No. Reservations can be rescheduled, but not transferred to other guests who are not included on the original reservation.

    What happens if I don't show up for my reservation?

    Single-day and multi-day tickets are non-refundable, but guests may change their reservation up to 24 hours before the original reservation date by calling 407-545-5550. Pass Members who are unable to use their reservation are asked to cancel as early as possible by calling 407-545-5550. This allows us to make space available to other guests.    

    If a day is completely booked, will there be a waitlist?

    There is not a waitlist, however guests should continue to check the reservation site, as inventory may change.

    I have an experience booked (dining, animal interactions). Do I still need a reservation for park entry?

    Yes, all guests need a reservation for entry to the park.

    I am a Pass Member and want to visit another park at a discounted rate. How do I get a reservation and ticket?

    Once a guest’s ticket is purchased in the Pass Member portal, visit the reservation page for that park to complete the reservation process.

    I am a Pass Member and the day I would like to visit is filled up, will additional inventory be added?

    Inventory will be closely monitored and adjusted based on demand and available capacity. We invite guests to check back frequently as inventory will be adjusted on a daily basis.

    What do I need to bring with me to access the park?

    Guests visiting will need to bring their original ticket/Annual Pass/Fun Card, their reservation confirmation, a face covering, and their photo ID for entry.

    I purchased a ticket from a reseller. Do I need to make a reservation before arriving at the park?

    Yes, reseller ticket holders must make a date-specific reservation online, prior to their visit. Please go here to make your reservation.

    Pass Member FAQs

    Expand All
    I’m a Pass Member or Fun Card Holder, do I need to pay to get in? How do I make a reservation?

    Pass Members and Fun Card Holders do not need to pay to get into the park but advanced online reservations are required. To make your reservation, please click here.

    I am having trouble logging in with my email and password, what do I do?

    On the Pass Member login page, enter your 16 digit Pass barcode (that begins with the letter A) and zip code in the corresponding fields (shown below) to access your account.


    Who can use the Pass Member portal?

    All active and expired Pass Members (full paid and EZpay) with a US zip code on their account.


    Note:
    Expired Pass Members can access the Pass Member portal to renew their Passes, but will not have access to all information on the site until their Pass has been renewed. At this time, non-US Pass Members are unable to access the Pass Member portal.

    What’s available to Pass Members on the Pass Member portal?

    The Pass Member portal is the key to unlocking Pass Member exclusive benefits and offers. Pass Members have access to all the following and more:

    • Exclusive Offers
    • Discounted Products
    • Renewal Offers
    • EZpay account access
    • List of Monthly Rewards and Pass Benefits

    I just bought an Annual Pass. How do I access the Pass Member portal?

    Once you have your pass barcode, please visit the account sign-up page, (if you don't have an account with us), enter your email address and fill out the requested pass information. Please see Registration Instructions below for more information.  If you do have an account, please login and click the "Add a Pass" button to import this pass to your profile.

    I have an Annual Pass for multiple SeaWorld Parks. Do I need to create a profile on each Pass Member portal?

    Multi-park Pass Members only need to create one online profile. Once created, the same profile can be used across all SeaWorld Parks Pass Member portals, including:


    • SeaWorld San Diego
    • SeaWorld San Antonio
    • SeaWorld Orlando
    • Busch Gardens Tampa
    • Busch Gardens Williamsburg
    • Sesame Place
    • Aquatica Orlando
    • Aquatica San Antonio
    • Aquatica San Diego
    • Adventure Island Tampa
    • Water Country USA Williamsburg
    • Discovery Cove

    I have multiple Annual Passes on my account. Can I redeem offers for the other Annual Passes?

    Yes, Pass Members can access offers for other Pass Members on their account. When an offer is limited per Pass Member, you can redeem it for other Pass Members in your household in a few ways:

     

    1. Attempt to add the pass to your account.  Login to your account and select the "Add a Pass" box.  (Note: not all passes are able to be merged - most often because a separate account has already been created for them... in this case, use one of the other options).

    2. Go to the Pass Member login page, and use the barcode & zip code method to access the offer

    3. Create a separate account for the other person to manage their own offers separately


    Registration Restrictions: Pass Members under the age of 13 cannot register an email address to their barcode or save any profile information. They will, however, have access to specific renewal offers for their Pass when logged in via barcode and zip code.

    Why can’t I update my profile?

    If you logged in using your barcode and zip code, you will be unable to update any profile information. Three easy ways to update your account information:


    Sign up for an account (or sign in to your existing one) using your email address and password

    Visit the Tickets & Reservations counter at our park

    Call: 619-222-4SEA

    I have an expired Annual Pass (or my Annual Pass is about to expire) and want a new one, what do I do?

    If you already signed up on the Pass Member portal using your expired Pass: Log in using your email address and password. Then click the Renew Your Pass button and choose from your exclusive renewal offers.


    If you did not sign up on the Pass Member portal using your expired Pass: Sign up with your expired Pass' barcode (that begins with the letter A) and zip code. Then click the Renew Your Pass button and choose from your exclusive renewal offers.

    I just bought an Annual Pass and I want to link it to my previous Pass Member profile.

    Any new Annual Pass purchased on a park website, front gate or over the phone will not be automatically tied to a previous online profile; however, you can login to your account and add those to your profile using the "Add a Pass" box in your account page (as long as they have not already been attached to another profile).  Only Annual Passes purchased through the online renewal offers will be automatically linked to your profile.

    My Annual Pass is lost or stolen - what do I do?

    Reprints will be issued at the Ticket Services windows just outside of the Entrance turnstiles. Adults must present valid government-issued photo identification in order to receive their reprinted Annual Pass.

    How do I redeem my free Annual PhotoKey?

    Show your Pass Member Reward or Annual Pass at SeaPixels (located near The SeaWorld Store) to redeem for your free Annual PhotoKey. You will be provided with a PhotoKey Member Card that can be used at any participating photo location (excludes character meet & greets and special events) and start collecting your digital memories. 

    How do I purchase my discounted Animal Encounters?

    To purchase discounted Animal Encounters, you must log in to the Pass Member Portal using your Annual Pass barcode and zip code.

    I am a Platinum Pass Member. How do I redeem my free Reserved Seating?

    To redeem free Reserved Seating, Platinum Pass Members must log in to the Pass Member Portal using their Annual Pass barcode and zip code. Please note, daily quantities of free Reserved Seating are limited and not guaranteed. 

    How do I redeem a Friend for Free Ticket?

    Friend for Free Tickets must be redeemed online in the Pass Member Portal. Friend for Free Tickets can be used on dates specified by SeaWorld CA. In order to complete your Friend for Free Ticket redemption, you must return to the website and make a reservation after receiving an email confirmation with the ticket barcode. Please note, Pass Members must accompany Friend for Free Ticket holders on the day of the guest’s visit.:

     

    How to Redeem Your Friend for Free Ticket:

    Step 1: Log in to the Pass Member Portal using your Annual Pass barcode and your zip code, or email and password.

    Step 2: Add the Friend for Free ticket to your cart and check out.

    Step 3: Check your email for confirmation, and use the barcode on your Friend for Free Ticket to make a visit reservation here under the “Ticket Holder Reservation” section.

    Step 4: Pass Members must accompany Friend for Free Ticket holders – don’t forget to make your reservation too on a separate transaction! 

     

    Why can’t I book Dine with Orcas?

    Due to dining constraints that follow COVID-19 guidelines, Dine with Orcas is temporarily closed. We are continually evaluating when we can start offering these special benefits to our valued Pass Members. Thank you for your patience.

    How do I view the Annual Pass benefits that are available to me right now?

    To see all your current available Pass Members benefits, please log in to the Pass Member Portal using your Annual Pass barcode and zip code.