To best serve you and assure a safe and enjoyable dining experience, we ask that you please read and understand ALL of the important information below.
Trained And Educated Staff
Our staff has been educated and trained in allergen management in association with Food Allergy Research and Education (FARE) to ensure your safety.
Offering Of Specialty Items:
Our Park offers several allergen friendly prepackaged items for your special dietary needs. For a list of these items and their locations, please ask to speak to a supervisor at our main meal facilities.
Allergen Information Cards:
Located at our guest services and main meal facilities will also be Allergen Information Cards. These cards will contain similar information to what is provided through the website including tips for a safe trip, information on a suggested meal facility for your special dietary needs, as well as a chef card for you to fill out. Please pick one of these cards up when you arrive so you can receive all the information you will need to have a safe and enjoyable stay with us.
What To Do:
Upon arriving at a meal facility, please go straight to the cashier and ask to speak with a supervisor in order to discuss the severity of your allergens and determine a meal that will be safe for you.
Not all of our meal facilities are free from cross contact. In order to ensure your meal is safe, please discuss the preparation process for your meal with the supervisor as you place your order to ensure no cross-contact takes place.
Tips For A Safe Trip:
Follow these tips to allow us to best serve you and ensure a safe and great dining experience with us!
- Always ask for a supervisor upon arriving at a meal facility
- Visit meal facilities during non-peak hours or ahead of meal time so that you can be efficiently assisted and served
- Always ask about cross-contact potential
Designated Dining Facility
SeaWorld® San Antonio's Designated Allergen Friendly Location is Shamu's Smokehouse. Although all of our meal facilities are prepared to assist you with your allergen needs, Shamu's Smokehouse has been designated as the most fit restaurant to serve your special meal. With the largest variety of menu options, Shamu's Smokehouse is the best location to offer you a safe option for your dietary needs!
In an effort to make our park more Allergen Friendly for our guests, we reached out to FARE (Food Allergy Research and Education) to help educate us in Allergen Management. We are proud to have them as a resource and encourage you to visit their website to learn more about Allergen Management and browse their array of helpful tips for managing special dietary needs.