What is the mailing address and phone number?

10500 SeaWorld Drive
San Antonio, TX 78251
or call us at (210) 520-4SEA

Where can I get a SeaWorld park map?

Click here for the Park Map. In addition, once you arrive at SeaWorld San Antonio, there are park maps available just inside the Main Entrance.

Can I upgrade my ticket to an Annual Pass or Fun Card?

Guests can upgrade from a general admission ticket to an Annual Pass or Fun Card on the day of their visit. They must take their receipt, hard ticket or E-ticket (receipt preferred) to the Guest Services Window to upgrade from a one-day ticket or two-day ticket to a Fun Card, 1 Year, or Platinum (two-year) Pass on the day of their visit before leaving the park.

What does my SeaWorld San Antonio admission ticket include?

Your SeaWorld San Antonio admission ticket includes all rides, shows, and attractions. To include Aquatica, SeaWorld's Waterpark, you will need a SeaWorld + Aquatica ticket, Fun Card, or Pass. If you already have SeaWorld admission, you may upgrade at the park to include Aquatica San Antonio.

When is Aquatica San Antonio waterpark open?

Aquatica™ San Antonio operates select days annually from March thru September. Click for Aquatica San Antonio.

What is the difference between the 1 Year and Platinum Pass?

The 1 Year Pass is good for SeaWorld OR SeaWorld + Aquatica, depending on the type of Pass you purchase, and is valid for 1 full year. The Platinum Pass allows entry to all SeaWorld Parks (excluding Discovery Cove) and is valid for 1 full year. There are also a few differences in benefits, including free general parking for 1 Year Pass Members and free preferred parking for Platinum Pass Members when available.
Click here for more Pass information.

What does my Annual Pass include?

Pass members receive unlimited admission to the park on regular operating days, free general parking, 20% off food and merchandise in the park, and online coupons, including reduced admission for family and friends. Click here for the latest updates and savings.

Does my child need an Annual Pass or daily ticket?

Children two years old and younger receive free admission to SeaWorld San Antonio. Children three and older require a ticket or Annual Pass.

How does EZpay work?

EZpay is a monthly payment program that requires a 12 month commitment. Pass members will automatically remain on EZpay on a month-to-month basis after that commitment is met. Upon signing up for EZpay, you will be responsible for a $25.00 down payment. Your credit card is automatically billed every month thereafter for 11 months. After you sign up for EZpay, you can come redeem your Pass at the park. In order to redeem your EZpay Passes, the credit card holder must be present with the proper identification.

What is an eTicket?

An eTicket lets you purchase and print tickets from the convenience of home; meaning no time spent waiting for tickets to arrive in the mail. Plus, if you lose your eTicket, all you have to do is print another copy.

What should I do if I can't print my online tickets?

You can have your tickets printed for you at Guest Services. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.

Can I reprint tickets I've purchased?

Yes, as long as the tickets haven't been used at the park. Simply log in with the e-mail address you used to purchase the tickets and click on Order History. You can reprint your eTickets or reservation confirmations there. Click here to log in.

What happens if I lost or forgot my pass?

If your passes were forgotten, please proceed to Guest Services at the front of the park. Lost passes will be replaced for a $5.00 plus tax fee. Exchanges for damaged and/or faded passes are free. There is a nominal processing fee for all other replacements. Pass member must show photo I.D.

Do you offer military discounts?

Click here for our Waves of Honor Program. Waves of Honor admission is valid at SeaWorld only and does not include Aquatica, SeaWorld's Waterpark.

Is there a discount for AAA members?

Yes, Please visit any ticket booth or Guest Services with your AAA card to receive a discount on a one-day admission ticket.

How much is parking?

We offer regular parking (all vehicles) and Shamu’s® Preferred Parking is available for an additional nominal fee (limited availability). Click here for more information about parking & to view prices.

May I bring my own food and beverages into SeaWorld San Antonio?

Restaurants and concession stands are conveniently located throughout the park. Hard and soft coolers, glass containers, bags of foods, picnic style meals including but not limited to sandwiches, sodas, and alcohol may not be taken into the park. Bottles of water (one per person) and single-serve sized snacks (approx. 2oz or less) are allowed to be brought into the park.

For your convenience, there are some areas available outside of the park adjacent to the entrance/exit plaza to sit and enjoy your meal. If leaving the park to enjoy your food, please have your hand stamped for re-admittance. Guests with special food related requests need to speak with a Park representative for assistance before entering the park. For food allergy questions, please email us at allergenfriendlyswt@seaworld.com.

Ride Safety

Safety is our highest priority, and we meet or exceed all safety guidelines set forth by state agencies, industry organizations, as well as our ride and slide manufacturers. Each ride has a posted safety warning sign at the entrance, which may be different for each attraction. Guests should review these safety requirements, based on manufacturer guidelines and our park safety protocols.

Does my child need parent supervision at SeaWorld San Antonio?

Except when participating in an event intended for young guests such as our SeaWorld Camps or sleepovers, SeaWorld Parks & Entertainment suggests that visitors 13 and younger be accompanied by an adult. Tours and Interaction Programs require anyone under 18 to be accompanied by a paid adult in order to participate.

Are pets permitted at SeaWorld San Antonio?

Pets are not permitted in the park, however, we do have a pet kennel located outside the park. Service animals are permitted at the park.

  • Pet kennels are outdoor, unattended, open air and covered.
  • There is no charge for the use of the pet kennels.
  • Kennels are located off the main guest parking lot (upon entering the parking lot, take either the first or second road to the right; the kennels are located to the far left).
  • Guests may wish to bring pet food or snacks and possibly a blanket for comfort.
  • We provide bowls and a water hose for you to provide your pet with water.
  • We ask that guests periodically check on pets throughout the day. Locks and keys are provided for the kennels.
  • Pets are not allowed to stay overnight.

Do you rent strollers and wheelchairs?

Guests are welcome to bring their own strollers and wheelchairs. A limited number of strollers and wheelchairs are available for a nominal charge. Guests are able to rent strollers and wheelchairs at Island Traders, located just inside the Main Entrance, or make reservations online, or call (210) 520-4SEA. There are limited quantities of strollers and wheelchairs and are on a first-come, first-served basis.

How can I change, update or cancel an experience or amenity reservation?

To make a change, update or cancel a reservation, please email us at SWT.GuestCorrespondence@seaworld.com or call us at (210) 520-4SEA.

There is no charge for the first change made to a reservation, as long as it is 24 hours before the reservation date. There will be a non-refundable charge for changes made within 24 hours of the reservation or if more than one change is made.

You can cancel without any fees at least 24 hours prior to your reservation. There will be a non-refundable charge for cancellations made within 24 hours of the reservation. You will receive no refund if a cancellation is made the day of or after your arrival date. Unused portions of packages will not be refunded.

Which hotels are close to the park?

Please visit our Hotel Packages page for more detail about hotels and to book your hotel.

How can I cancel a Vacation Package reservation?

To cancel your vacation package reservation, please call us at (210) 520-4SEA. You can cancel without any fees at least 48 hours prior to your vacation package reservation arrival date. There will be no refunds for cancellations made within 48 hours of the vacation package reservation arrival date. You will receive no refund if a cancellation is made the day of or after your arrival date. Unused portions of your vacation package will not be refunded.

How do I get to SeaWorld San Antonio?
How do I re-enter the park if I have to leave for some reason?

Guests who leave the park and plan to return must get their hand stamped before they leave the park at the SeaWorld exit gate, after Adventure Photo. When guests return to the park they must enter through the SeaWorld Entrance with a proper hand stamp and SeaWorld admission ticket or re-entry will not be allowed.

Is smoking permitted in the park?

For the safety of the animals, smoking is permitted in designated smoking areas only. Please refer to the park map for approved areas.

Is there a location available for me to ship my souvenir purchases?

Shop all you want without carrying your large purchases by using "Package Pick-Up." Your merchandise will be waiting at Island Traders, located at the Park's Main Entrance.

Is there a place to store my belongings inside the park?

Lockers are located just inside the Main Entrance and in Aquatica, SeaWorld's Waterpark. SeaWorld also has lockers outside all of our rides for your convenience

What forms of payment does SeaWorld San Antonio accept?

SeaWorld San Antonio accepts cash, travelers checks, JCB, credit or debit cards from Mastercard®, Visa®, Discover® and American Express®.

What happens if I lose something in the park?

Guests are asked to claim or report lost items at Guest Services, located just inside the Main Entrance. Ride attendants are not responsible for articles left on ride platforms. Please secure all loose articles before boarding rides. SeaWorld San Antonio is not responsible for any lost, stolen or broken items. Items are kept at Lost and Found for seven days. To report a lost or found item online, please click here.

What happens if it rains?

Guests adversely affected by severe weather on the day of their visit can redeem their paid admission tickets for a nontransferable, nonrefundable re-admit ticket. The new re-admit ticket is valid for a single-day admission and must be redeemed by the end of the current season. Rain guarantee re-admit tickets are processed on the day of the visit only at the Guest Services near the Main Entrance. Re-admit tickets will be distributed to guests as they end their visit. The guarantee does not apply to Pass products (Fun Card, 1 Year, or Platinum).

What is the email newsletter and how do I receive it?

The email newsletter is sent out each month with updates on park news, special offers and all that’s new at SeaWorld San Antonio. Join now!

Where can I find information for guests with disabilities?

Visit our ADA Guide for information on accessibility at SeaWorld San Antonio.