Guests with Disabilities Information

Welcome to SeaWorld® San Antonio! This guide provides an overview of services and facilities available for guests with disabilities who are visiting SeaWorld San Antonio. We're committed to providing a safe and enjoyable environment for all of our guests. This guide is intended to supplement the SeaWorld San Antonio park map, which contains a variety of park information, an entertainment schedule, as well as preferred accessible paths of travel. Park maps are available upon arrival to the park.

If you have any questions or feel that you need assistance, please call Guest Correspondence at 210-523-3115 or visit Guest Services located at the Main Entrance. SeaWorld Team Members throughout the park are also available for assistance. If your guest becomes separated from his/her group, contact any SeaWorld Team Member immediately. Our goal is to accommodate every guest so that they can safely enjoy any of SeaWorld's attractions.

Safety and convenience have been designed into all areas of SeaWorld. While most shows, gift shops, food facilities, park information and rides are accessible, certain areas cannot accommodate non-ambulatory guests. At some park locations, guests utilizing wheelchairs may need to be assisted onto a fixed seat. Please keep in mind that SeaWorld San Antonio personnel are ready and able to help a guest, however, they are neither trained nor permitted to physically lift a guest. Should it be required, guests with a disability requiring this assistance should plan to visit SeaWorld San Antonio with someone who can physically help.

If you would like to download a PDF of the Accessibility Guide, please click below.

Download Accessibility Guide (PDF)

 

For assistance in finding rides and attractions personalized for you, please fill out the Ride Accessibility Questionnaire before your arrival. Please bring your completed questionnaire to Guest Services, which is situated just past the turnstiles on the right-hand side, and they will provide a list of rides and attractions personalized for you.

Download Ride Questionnaire (PDF)

ENJOY YOUR DAY!

We hope your visit to SeaWorld is enjoyable. If at anytime during your visit you have questions or concerns, please visit a First Aid facility and a Medical Services team member will be happy to assist you.

If you would like to offer feedback regarding this guide, or have suggestions about how we can more effectively accommodate guests with disabilities, please stop by Guest Relations and let us know.

SeaWorld San Antonio Guest Relations
10500 SeaWorld Drive
San Antonio, TX 78251
Or email us at SWT.GuestRelations@SeaWorld.com