Guests with Disabilities Information

Welcome to SeaWorld® San Antonio! Through our promise of providing guests with a safe and enjoyable environment, we offer this guide to our services and facilities available to disabled guests. We aim for this guide to compliment the additional park information and entertainment schedule on the SeaWorld San Antonio park map. Park maps are available upon arrival to the park.

If you have any questions or feel that you need assistance, please call Guest Correspondence at 210-523-3115 or visit Guest Services located at the Main Entrance. SeaWorld Team Members throughout the park are also available for assistance. If your guest becomes separated from his/her group, contact any SeaWorld Team Member immediately. Our goal is to accommodate every guest so that they can safely enjoy any of SeaWorld's attractions.

Safety and convenience have been designed into all areas of SeaWorld. While most shows, gift shops, food facilities, park information and rides are accessible, certain areas cannot accommodate non-ambulatory guests. At some park locations, guests utilizing wheelchairs may need to be assisted onto a fixed seat. Please keep in mind that SeaWorld San Antonio personnel are ready and able to help a guest, however, they are neither trained nor permitted to physically lift a guest. Should it be required, guests with a disability requiring this assistance should plan to visit SeaWorld San Antonio with someone who can physically help.

If you would like to download a PDF of the Accessibility Guide, please click below.

Download Accessibility Guide (PDF)

 

Plan for a day designed especially for you by filling out our Ride Accessibility Questionnaire. Bring in the completed questionnaire to Guests Services, located past the turnstiles, and receive a unique list of attractions and rides that best suit you.

Download Ride Questionnaire (PDF)

ENJOY YOUR DAY!

We hope your visit to SeaWorld is enjoyable. If at anytime during your visit you have questions or concerns, please visit a First Aid facility and a Medical Services team member will be happy to assist you.

If you would like to offer feedback regarding this guide, or have suggestions about how we can more effectively accommodate guests with disabilities, please stop by Guest Relations and let us know.

SeaWorld San Antonio Guest Relations
10500 SeaWorld Drive
San Antonio, TX 78251
Or email us at SWT.GuestRelations@SeaWorld.com