Park Safety | SeaWorld San Antonio

SeaWorld is committed to the health and safety of our guests, employees, and the animals in our care. We have worked diligently with state and local health officials, outside consultants and attraction industry leaders to enhance our already strict health, safety and cleanliness standards. These protocols and guidelines will be modified based on evolving industry standards and methodologies, public health and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.

We are excited to continue to provide our guests with fun, inspiring and memorable experiences, while addressing important health and safety needs during this time.

Overall Park Enhancements to Ensure Employee & Guest Safety

Employee & Guest Temperature Screening

When guests and employees arrive on-property, they must undergo and pass temperature screening using the CDC temperature recommendation of 100.4 degrees Fahrenheit.
Face Coverings

Employees and guests 2 years of age and older must wear face coverings while in the park. Guests are not required to wear them while eating and drinking, or in designated relaxation areas of the park.

REQUIRED
Mask must cover nose and mouth.
Also must be secured under your chin.*

Not Permitted
Masks with exhalation valves

Not Permitted
Masks not secured with ear loops or around the head

Not Permitted
Masks with mesh or holes of any kind

Not Permitted
Costume masks

*We recommend that face coverings be at least two-ply (consist of at least 2 layers).
Physical Distancing

To promote proper physical distancing throughout the parks, we will install signage and markings throughout our guest areas (including on the ground) to identify appropriate, six-foot physical distancing. Lounge chair seating will also be modified to maintain physical distancing. We also encourage contactless payments and plexi-glass will be installed in high-traffic or close-contact areas to maintain a physical barrier.
Cleaning & Sanitation

To protect the health and safety of our guests and employees, we will significantly increase both the frequency of cleaning for all key areas of the parks (including employee spaces) and the number of hand sanitization stations across each park, especially in high-contact areas.
Work & Sick Policies

We will require our employees to stay home if they are feeling sick. We will also require our employees to follow the most current CDC guidance for self-isolation and symptom-free periods before returning to work.
COVID-19 Training

Our employees will receive COVID-19 specific training to cover all new enhanced park operating procedures. The training will include the most current guidance from the CDC and other health advisors.

Specific Enhancements to Key Operational Areas

Guest Arrivals & Ticketing

Enhanced cleaning protocols have been implemented at arrival areas and for high-contact surfaces. Spacing has also been increased for our touchless turnstiles enabling appropriate physical distancing.
Restaurants

Restaurants across the parks will include arranged seating layouts to accommodate physical distancing. Tables and chairs will be sanitized with increased frequency, condiment and topping stations will be closed, utensils will be pre-packaged, and guests with refillable products will be provided single-use alternatives. In lieu of traditional menus, single-use paper menus will be used and additional grab-and-go and pre-packaged food offerings will be added. Buffet-style service areas will be adjusted or closed until further notice.
Retail Shops

In our retail shops and queues, we’ve added markings for physical distancing and signage directing guests to defined entrances and exits. To minimize contact of items at checkout, bagging and wrapping materials will be given to customers.
Animal Exhibits

In all open animal viewing spaces, we will add markings to queues to indicate required distancing. Certain animal interactions will be modified and only tours allowing for physical distancing will operate. Some tours and interactions will be restricted to one-party at a time.
Public Spaces

Across the parks and especially in high-contact areas, enhanced cleaning protocols will be implemented. This includes an increased number of hand sanitizer stations, areas with single-direction guest flow, modified seating in venues to maintain physical distancing and cleaning according to enhanced protocols.
Rides & Attractions

Queue lines for all rides will have markings for physical distancing and modified seating will be implemented to maintain physical distancing. We will have hand sanitizer available at the entrance and exit of all rides and will increase the frequency of cleaning and sanitizing. Specific protocols will be implemented for water rides for employees and guests and unless play areas meet distancing protocols, they will be temporarily closed.
Parades and Meet-and-Greets

Depending on the ability to ensure physical distancing for guests and employees, certain components of parades and meet-and-greets, such as those involving guest interactions, character interactions and photo opportunities will be modified or removed.
Employee Facilities

We have added signage regarding health and safety, increased hand sanitizer stations and increased the frequency of cleaning in employee areas. The same enhanced safety standards for guest-facing food and beverage areas will be applied in employee dining areas as well.