Health and Safety FAQs

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Will I be required to wear a face covering?

We have worked diligently with state and local health officials, medical and epidemiology experts, and attraction industry leaders to develop protocols and guidelines to safely reopen our parks, including requirements for employees and guests to wear face coverings.

 

Face coverings are required for guests 2 and older. Guests are not required to wear them while eating and drinking, or in designated relaxation areas of the park.

What is considered an acceptable face covering?

Face coverings that fit within the CDC guidelines are considered appropriate for guests when experiencing our parks. We reserve the right to require guests to remove and replace face coverings that are deemed offensive, or tend to provoke, shock, or offend the community or any group.

Can I bring my own face covering?

Yes. Guests are encouraged to bring their own face coverings and they will also be available for purchase at the parks.

When am I allowed to take my face covering off?

Face coverings will not be required when guests are eating or drinking, or in designated relaxations areas of the parks.

What will happen if I have a high temperature?

If you are feeling sick or have a fever, please stay home. All employees and guests must have their temperatures screened upon arrival using the CDC temperature recommendation of 100.4 degrees Fahrenheit. For those who do not pass the temperature screening, they will be escorted to a second location for a retest. If their temperature is confirmed, they will be denied entry and we will gladly re-accommodate their visit for an alternate date. 

How do I buy tickets before visiting the parks?

To help maintain physical distancing within our parks, all of our parks will require advance online reservations. For more information about the reservation-based admission system, please click here.

Will park hours change?

For the latest park hours and scheduling information, please click here.

Can I still use cash at the parks?

Yes, guests can still use cash to make in-park purchases, but we highly encourage using contactless payments, including credit cards, debit cards, Apple Pay, Google Pay, etc.

Will I have to wait to enter the park?

We anticipate that the arrival process will require more time as we implement the measures required to open our parks safely. Please allow for more time when planning your visit and our staff will assist you upon arrival.

How are you handling capacity?

To help maintain physical distancing within our parks, all of our parks will require advance online reservations and will observe capacity limitations for admittance. For more information about the reservation-based admission system, please click here.

Will all the rides and attractions be open?

Many of our favorite rides and attractions will be open; however, certain schedules and formats may be temporarily adjusted to maintain physical distancing requirements. For a list of temporary changes, please visit the park website.

Will I still be able to see and experience all of the animals?

All animal exhibits will be open. Line queues, viewing area, exhibit capacity and guest flow through exhibits may be adjusted or modified to maintain physical distancing. Guests will be able to enjoy presentations with modified seating to follow physical distancing measures; certain schedules and formats may be temporarily adjusted to maintain physical distancing requirements. For a list of temporary changes, please visit the park website.

What are you doing to protect the animals in your care from SARS-CoV-2 (the virus that causes COVID-19)?

The health and welfare of the animals in our care is always of the utmost importance, and we continue to monitor developments regarding SARS-CoV-2 closely. Our experts are following the recommendations of veterinary and public health officials including the American Veterinary Medical Association and the CDC, as we learn more about how SARS-CoV-2 relates to animal health. 

Our veterinarians are continuously reviewing the most current science and animal health information as well as our response plans that have been developed with feedback from outside animal experts including veterinarians, epidemiologists, and virologists. We are also increasing preventative health screenings during this time. 

Out of an abundance of caution, teams working with animals such as felines and primates are using additional personal protective equipment. Any new information provided by public health or veterinary professionals is reviewed daily by our animal care experts to determine whether the risk to animal health has changed.

 

How long will these protocols be in place?

These protocols and guidelines serve as enhancements to our existing standard operating procedures due to the COVID-19 pandemic. The protocols and guidelines will be modified based on evolving industry standards and methodologies, public health, and governmental directives, and advancing scientific knowledge on the transmissibility of COVID-19.

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